WjacketReviews of wjacket.com

I have now spent over Au$200 and still have no jacket that fits me. I succumbed to the marketing and bought a second and third jacket for friends at a reduced prices, but the sizing, for Australian plus sizes at least, is very misleading. I am a 20-22 but even the 4XL (said to be size 30!) is too tight to be comfortable buttoned up. The 3XL fit my friend, who is an 18. And the "easy return" cost $65 for postage to Italy for 2 jackets.

I purchased a jacket in size 2XL which according to the company’s size guide was larger than my usual size. The jacket was far too small across the waist and hips. It was difficult to contact the company regarding return of the jacket but eventually was offered 2 options - return the jacket (to Italy at an horrendous cost) or keep it and receive a 30% discount towards purchasing another. I needed the jacket for an upcoming trip so ordered another in size 4XL to ensure lots of extra room. It arrived yesterday and is the identical size of the 2XL jacket, in no way any larger so also totally unwearable. The company’s response - same as first time round. I’m not spending MORE money to post it back to them. I’m out of pocket over $105 USD and still don’t have a jacket for my upcoming trip. Avoid this company like the plague

I wanted to order a jacket the price was 59 New Zealand dollars. Went through the whole process and at the last moment the price changed to US dollars - Twice the price!!! Luckily I saw this before pressing the pay now button. This is really manipulative dishonest marketing

Sizing not correct, took weeks to receive the jacket. When I tried to do a return online it would not accept the photos I uploaded even after reducing the size. I emailed customer support. No response, and finally sent an email direct from their website. Only to be told I had 48 hours to get the parcel to the post office for return. Not happy. Won't be returning at the ridiculous cost with tracking required and won't be purchasing again!

I ordered a jacket from WJackets Australia over a month ago and it has still not been delivered. After waiting several weeks, I contacted customer service about the missing order. I was advised that they had no updates from their courier partner and that a replacement item would be sent. Since then a dozen + emails have been sent back and forth over the past 12 days, many of which have been the same scripted response, stating that a replacement will be sent. Despite these assurances, no replacement has actually been dispatched and no tracking has been provided. I have requested a full refund multiple times, which is being ignored in their responses, with further claims that they intend to reship the item, At this point I have no product, no replacement, and no refund, despite repeated attempts to resolve the issue directly with the company. I intend to now escalate the issue through my payment provider and lodge a complaint with the relevant consumer protection authorities, as failing to provide the goods or issue a refund after repeated requests appears to be a breach of Australian Consumer Law. Based on my experience so far, I would advise others to exercise caution before purchasing.

Jacket was advertised as AU$59 on website but on checkout reverts to USD in very small print. My $59 purchase suddenly became $92 when appearing on my credit card statement. Hard lesson learned.

Ich habe einen Regenmantel bestellt mit einer angeblichen Lieferzeit von 1 – 3 Tagen. Tatsächlich brauchte die Lieferung über eine Woche. Die Qualität und Passform des Regenmantels war einfach nur furchtbar. Auf der Website wird mit einfacher Rückgabe etc. geworben. Das ist definitiv falsch. Erst über E-Mail Korrespondenz mit Nachweisen per Foto des Mantels und der Verpackung wurde mir eine Adresse in Italien mitgeteilt. Pakete nach Italien kosten entsprechendes Porto. Viele weitere E-Mails später und der Drohung, den Zahlungsanbieter einzuschalten, den ich dann tatsächlich einschalten musste, habe ich dann tatsächlich nach fast vier Monaten mein Geld zurückerhalten. Ich warne vor diesem Shop, der nur Billigprodukte schlechtester Qualität verkauft.

Sizing is smaller than advertised, wanted to return the jacket but postage to Italy is almost as much as the Jacket so I’ll be donating mine and won’t be buying a replacement. Wish I’d seen this page before I bought one.