Customer service rep was super helpful…
Customer service rep was super helpful and figured out my dilemma so well I placed a +100 new order!
By alex T.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
392 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Havie creates ambient lamps that combine warm light, soft sound, and minimalist design to transform any room into a calm and cozy space. Each lamp is made to help you unwind, rest better, and set the perfect mood for your moments of peace.
Havie (withhavie.com) has 392 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 358 reviews with 5 stars · Clear filters
Customer service rep was super helpful and figured out my dilemma so well I placed a +100 new order!
By alex T.
I was initially a bit confused on how to use the lights, but their customer support team helped me figure it out and everything is working perfectly now. I initially purchased 2 for my room and after seeing how they light up other parts of my house, I purchased 3 more. The quality and effects of the product are a game changer, especially if you're hosting people and want to create a fun environment. Best regards,
By Vincent V.
The turntable in one of the two lamps I ordered didn't work, so I wrote to find out what could be done. Isabelle quickly followed up and offered to replace the defective lamp. When they're working, they're great. The remotes work well, and having brightness controls and the many lighting modes is nice.
By Joel F.
I made a mistake in double ordering on the website. I reached out through the customer support email link and was credited back with no questions in a very timely fashion. Excellent customer service!
By Dan
Got two lamps for the living room - better than I was expecting and I had high hopes. The customer service was excellent. Had a question about the delivery and they reached out almost instantly and made sure to answer my question. Very helpful. Would highly recommend.
By Miller C.
Isabelle offered wonderful customer service to me after I had a few questions about my new lamp. I love it and will probably order more now. Thank you, Isabelle!
By Alexis T.
I absolutely LOVE my Havie lamp! I was having trouble getting one feature to work the way that I wanted. I emailed customer service and Isabelle replied and explained the solution and it worked perfectly!
By Kelli D.
Quick delivery, beautiful products and amazing customer service. Can recommend to everyone!
By Vanessa