wio.ioReviews of wio.io

I am extremely disappointed with the customer service experience I’ve had with Wio. I have used multiple banking products in the UAE and have interacted with various customer support teams, but none have been as frustrating as Wio’s. The support team first leaves you on hold for extended periods, only to then redirect you to the technical team, who are just as unhelpful. The technical team seems uninterested in resolving any issues, showing no intention to assist or address the conflict. It’s disheartening to see a digital bank that had so much potential be completely ruined by such poor support. Without proper customer support, sustainability in banking is simply not achievable, and Wio has made it clear that they do not prioritize this vital aspect.

We opened a company in AFZ and we were recommended Wio Bank but 2 months late after multiple tries, follow up calls, we are absolutely frustrated. A digital Bank ideally should be faster more agile but WIO is exactly opposite. We sent them (for the third time) Board resolution exactly as per the text they wanted to see and still they have issues after 5 days of reviewing. Pathetic customer service, snail paced Bank that has processes that are slower than public sector Bank. Advice to others looking to open digital account- avoid WIO and don't waste your time with this Bank that has zero desire to help or to do business

Unfo, there is no minus rating and only one star which is too high for such a useless bank. The customer service is totally hopeless as bunch of télé marketers like people who have no clue about banking running the show. Provided all documents and after two months and hours of spending time and money on the phone still waiting for confirmation. Even if am confirmed , I definitely won’t deposit a penny in this bank as totally unreliable .

Been with Wio for 2 years - they just sent me an email saying they're closing my account end of month. With no reason. I called to ask further details, they refused to answer any questions - only saying 'internal policies' and refuse to escalate my query. They still owe me AED 210 for fining me for a late license update - which I did and it was a technical issue on their side. Never again!

They stole all the money from my account. I tried to contact customer support, but they responded in incomprehensible English, telling me that all incoming transactions from weeks ago are blocked, putting my account into the negative. I politely asked for an explanation, and they couldn't provide any. When I asked for a timeline to resolve the issue, they told me it would take about 48 hours to receive an email. THIS BANK IS A SCAM! Stay as far away as possible from these fraudsters. I hope the police will intervene and sanction this bank.

29K AED disappear from my bank. It as been more than a week now, and they didn't solve the problem. I do not trust them with my money anymore.

Poor app and even poorer customer service. Getting them to close my account is a pain. They did not close the account despite twelve reminders on emails and WhatsApp. The response on WhatsApp is extremely poor and either they do not reply or reply after 5-6 hours. As it is a digital bank hence there is no way to getting them to act. The app experience is extremely poor, and the app does not allow for proper face ID to be used. Overall, a regrettable experience and I would NEVER bank with this lousy bank.

Save yourself time, money and stress and bank elsewhere. They are absolutely and undoubtedly the worst service provider I have ever had the displeasure of dealing with. Useless to the extreme.