WinXDVDReviews of winxdvd.com

You will be wasting your money if you are are expecting to do 5 min copies. Best I could ever get was 54 mins and with owning 952 movies... They will not honor their guarantee, so if you're willing to take a chance with your money and only have a few movies to backup, then go for it. Otherwise, save your money for something that does work. Edit: I've asked for a refund twice and have never received an email reply to either request, though they seem to be very quick to try and look good by answering bad review of their product and services. New Edit: They have not contacted me saying they would process the refund. I don't believe they will either. However, I will correct this review if I do ever hear from them and receive my refund. Update: That's not how quality companies normally do business. Telling me to continue contacting your company until I get my refund, really? You told me that they were going to give me a refund, but now you tell me to harass them with multiple emails. I figure that's a lost cause and finding and posting negative review is a better use of my time. It's obvious that your company isn't going to give me a refund, as is agreed by many other reviews I've read since asking for mine. Another Update: I keep screen shots of all your past update statements and that is not what you said. Regardless, your support team should be contacting me via email to let me know they are processing my refund and once done, should contact me to let me know that it has been completed. As you said, I've contacted your support team twice, now it's their turn. Update: As of 12/30/2020 no refund has been credited to my card, however, when it is I'll add another update here. Update: Refund has posted to my card now.

I pulled out my cable back in 2010, so I am fully invested in my DVD collection. I hit the bins at Walmart very hard, and I'm building a collection of TV series, especially those I loved from the '60s, '70s, and '80s. Point being, the reason I was interested in this software was that I've been trying to backup my DVD collection. Right now, I have 14 pages of DVDs. I was mostly interested in DVD Copy Pro, but bought the bundle. I use the Ripper on occasion and have never had issues with that program, but Copy Pro has been nothing but problems since I bought it, and that's the one I need the most. I'm past the 30-day refund period, but the program worked fine for about the first three or four months. Then it started spitting out errors, and ruining blank DVDs, which are expensive. So I email Support. It has to be a department located in another time zone, because you don't receive an answer EVER until after 11pm EST. This creates a problem, and SKAD-WADS OF DOWN TIME, because you send an email, they respond when you and everyone else in your part of the world is sleeping, you respond the next day, and every day, back and forth, is a day wasted. I have two emails going back and forth with them right now. To illustrate: One to support--17 back and forth replies on that one, that was started on June 9th, and one of their replies was completely blank. Ineptitude? And one to the "contact" email, started on June 23rd, with 4 responses back and forth, so apparently, they keep the same hours. Every time I email with a problem, which is frequently, they waste the first day asking me for my receipts. They don't keep records??!? They don't know who their customers are??!? So every time, that first day is completely wasted. Send your receipts with that very first email. Every time you email for help, it's a day lost. Every time. No phone number to call instead, no online chat help with support, nothing. You're sending an email, waiting a day for a response, replying to them, waiting/losing another day, and on and on and on. If you buy these programs from this company, regardless of any promises in their advertising, you are buying it with NO tech support. I should still receive a refund. I bought the bundle, and the lifetime upgrade, and there's no tech support as promised, and as comes with every other software. This company is very poorly run. I'm livid. EDIT: Per company's reply below, where exactly is this tech support?? There is NONE. Re-read the subject line of my review. EDIT: I have two different DVD burners, because I just bought the external, trying to fix this problem. I just sent them screenshots of both burners, wherein the computer says they're working correctly. No, it's not my DVD burners. And that 24 hour response time is PER EMAIL/INQUIRY, as I said in my original review. Every time you email, it's a day to get an answer. So they tell you to try something, you try it, and if it doesn't work, it's another email and another lost day. As I said, the email currently going on was started by me on June 9th. It's almost a month old, and the problem is still not resolved. The program still does not work. New laptop came today. All it has on it now is firefox and Winx DVD Copy Pro. Program still will NOT work. If they can't get their software to work, they need to refund my money. I have to get a program that actually works. Non-functioning, and ridiculously inadequate tech support. They can't get their own software to work.

***Update September 3, 2020*** Digiarty (Winxdvd) ) is just doing the MOST right now to work my last shredded nerve. They emailed me on 29May2020: “Please delete your review on (Trustpilot) and we will arrange the refund for you.” I refused and referenced this chicanery in my last update. Y’all, DIGIARTY REPORTED ME TO TRUSTPILOT FOR LYING about being offered a refund in exchange for deleting my review. This caused my review to be immediately removed, then investigated. Trustpilot gonna Trustpilot, though; I low-key like these guys. My review was reinstated this week because Digiarty’s email to me showed that I quoted Digiarty’s sleazy offer of refund-for-review-removal pretty much verbatim and that Digiarty is where you’ll find the lying, lie-telling liar. I wish I knew how to properly report Digiarty, and to whom. I wonder what Trustpilot will do to a company like Digiarty, that stoops so low to get rid of negative reviews, because there should be serious consequences for defamation. ***3rd UPDATE (12jun20): Folks, this is what happens when you hire people who don’t understand “30 day money back guarantee:” they treat that 39.95 USD as if it’s being ripped from their hands by jackbooted thugs while their starving children weep in the background. Digiarty needs to have a company meeting, with a therapist on-hand, and help their employee deal with the hot shame of acknowledging that harassing customers over a refund guarantee is not okay and that this person may need psychological intervention to learn to deal with rejection. Quarantine was almost too much for some people, for real. And since Digiarty has been trying desperately to get this review removed; they pulled their last trick: “waah, waah, you used my name!” So I went ahead and took out the identifying information for their resident crazy person because I won anyway and it’s more important for people to see what happens when a company hires bad people. **2nd UPDATE: See Digiarty’s response to this review where Digiarty said they would just send me a refund? Nope. Digiarty’s resident crazy person emailed me AGAIN just now. Digiarty, if you don't stop this employee from writing to me I'm calling the police. Anyway, here's the good part from that email of several minutes ago: === "As stated, we'll hold the 30-day money back guarantee if our products cannot normally work with error or bug and we cannot solve it within an acceptable period of time or provide a temporary solution. Before we process a refund, we need to at least know what is the problem the customer has, that is the duty for support team and we believe refund is not the initial purpose for a purchase." === Digiarty, not everybody can successfully quarantine and you've demonstrated why. Please get help. I've initially enjoyed watching you deal poorly with rejection, but not without an increasing sense of alarm. And I don't need your permission to post any conversation I'm a part of, Digiarty. If you don't want to see your name all over bad reviews, stop giving me a reason to talk about you. I will repeat myself: contact me again and I'm calling the cops. **UPDATE: Digiarty keeps making this weird. Please stop emailing me to argue, Digiarty: it's SO creepy. Don't confirm a refund and later hold it hostage to try to force me to help your company fix its software; that's dishonest. Don't send an email saying "please delete your review on trustpilot...and we will arrange a refund for you." That's scummy and possibly illegal. You just need to CHILL and move on, Digiarty. We've never even dated and I'm already exhausted by you. You should be as alarmed as I am by your behavior. To paraphrase the great Britney Spears: I want to know who let you in the business. I feel very uncomfortable with you even speaking to me. Leave me alone, Digiarty; I'm serious.** (original review follows) Digiarty, let's not meet. I purchased a full license for WinxDVD based on the "30 day money back guarantee" posted all over their site The product was buggy and didn't work so I uninstalled it, notified you, and demanded a refund. That should have been the end of it. But then your employee started acted like a crazy ex-girlfriend, emailing constantly to argue with me and demanding that I send screen caps of the problem. When I stuck with the proffered refund and refused to give the closure this person desperately needed, the employee STILL wouldn't accept "No" for an answer and kept emailing. I ended up threatening to report the company for fraud and this employee then wrote that I’d only be given a half-credit. I screenshot the refund guarantee and disputed the charge with my card company. Problem solved, because, unlike Digiarty, my credit card company understands what “30 day money back guarantee” actually means.

Product claims are not valid. Background - I have used this product for years. Last version I installed was in 2016, when there was a free giveaway of the full version (but no upgrades). Worked well, although slow, and did not find the correct track to copy on many DVDs, I had to do that manually myself through trial and error. In December 2019, I decided to finally purchase a version that would be upgraded and supported for life, because they had two product claims I was interested in. First, they claimed "Rip a feature-length DVD movie to MP4 (H.264) in 5 minutes at 300-500 FPS." My experience is that the 2019 version does the same as the 2016 version I had, and it doesn't do either - 5 minutes or 300-500 FPS. Takes about 1/2 the time of the length of the movie to copy. The second product claim that I was interested in was that they could handle copy protected DVDs, including Disney, automatically finding the proper track to copy. The 2016 version didn't do that, it picks the wrong track, and the 2019 version did the same. I manually, via trial and error, find the right track and it works fine. In short, there was no change in my usage of the software between the 2016 version I had and the 2019 version - except that I got the 2016 version for free during a giveaway and paid for the 2019 version. In short, I got taken. And the bundled software is mostly useless, WinXDVD Platinum Ripper is the only software I needed. I pushed the company to backup their claims, in a process that spanned almost a month in emails back and forth - their responses come around 11PM EST, so I would reply next morning and then wait a full day for an answer. They had me try various things, even gave me an additional software package to try (didn't do anything different), and finally agreed after my repeated requests to refund my money in full - but refused to reactivate my 2016 version (I still have the install file). Support is confused - probably language-based - you often get multiple confused responses within minutes of each other. "Give us your order number" followed by "we processed the refund days ago and will deactivate your licenses". I am currently awaiting my refund - and if I don't get it will be filing for a chargeback with my credit card company. I highly recommend you look elsewhere. Edit - the company did provide a full refund. I'm now using Handbrake, and it's much faster.

Please think very carefully before buying this, it is not reliable software. My first dvd copy stalled at the Analysing stage. I stopped the process and managed to finish it. However 2nd DVD again stopped before completion . Tried again but again it failed to complete. I will be asking for a full refund.

Downloaded the trial version WinX DVD converter and it worked fine (but just for about 40 seconds of the video as a trial). So I then bought the program on line. The product key didn't work. Tried many, many times. Sent emails to their customer service address that came bouncing back as undelivered because server "cant be found." The only listed phone number for them is in China, where the call would cost me more than the software. I'll now call my credit card company, file a dispute, and eventually get my refund. A giant waste of time. This company should not be allowed to operate internationally if they can't sell a working product or provide decent customer service. Stay away from WinX!

Have had the software less than a week after paying for it, it took 2x as long as hand break which is free, it doesnt use the gpu as claimed. My 2080 sits idle, then the rip runs its course and fails at the last second. Ask for a refund and they want to co ruinously give me tutorials that I dont want and send a crap ton of screenshots I have already wasted to much time and am not interested in there support which I have told them. 30 day money back gaurentee means money back, dont waste my time with this crap. Just refund my money. I have already sent an email to tech radar which gave them a positive review on garbage software. Oh yea and aparently it's my hardware at fault, even though I work in tech and my rig probably runs circles around there's. DONT BUY ANYTHING FROM THEM 30 DAY MONEY BACK GAURENTEE IS FRAUD.

After researching the best programs to back up my DVDs, I was persuaded to downloaded a “FREE” copy of Win X DVD Ripper. However, it only took a short time to realise that the “FREE” version was a waste of time and energy, as it would only allow me to copy a maximum of 5 minute of any DVD and therefore, there was no way that I could verify if the product would actually work. I should have quit while I was ahead, but I downloaded Win X DVD Platinum. After all, according to all the promotional information the product could copy anything, and then of course there was the 30 day money back guarantee. I tried ripping several DVD in MP4 format (as recommended) but in most cases I ended up with only a small fraction of the DVD, so I requested help from “Support”, giving them the details of my findings. I received a quick response with several suggestions I should try. I tried their suggestions, including using “Safe Mode” and checking that the DVD played properly, to no avail. Off my own bat, I tried cloning a DVD to an ISO Image, but had no success. Once again I advised “Support” of my findings. Obviously, “Support” did not read my findings as they then suggested that I try to Clone a DVD to an ISO Image. I did try once again and supplied “Support” with the full details of my findings. In this particular case, after waiting over 3 hours and only having 52% completed I gave up in frustration and cancelled the program. In response, “Support” once again requested that I check to see that the DVD can play normally. It is really frustrating when “Support” kept requesting that I try something that they have previously suggested and I have already commented on. I then encountered another problem, namely a DVD that I was trying to back up contained 3 episodes, but Win X DVD Ripper only recognised one episode and only copied 1/3 of the DVD. The response from “Support” was that I send them screen shots about the steps taken. By this time I was frustrated at being treated as a guinea pig and do trialling and testing on a program which obviously had deficiencies in respect of ripping and cloning previously burned DVDs, ripping and cloning original DVDs, and ripping DVDs that contain several episodes, and I advised “Support” accordingly. In the meantime, I trialled another 5 DVDs and found that whilst one played correctly, the other 4 just stopped unexpectedly about 10 minutes from the end. Obviously, this was extremely disappointing and a severe waist of my time in ripping and watching the DVDs. Because of the problems I had experienced, I made my first request for a refund. “Support” made no comment about my request for a refund, but once again requested that I rip the DVD to and ISO file and upload the file to them. I responded by saying that I was truly disappointed that “Support” did not take the time to read my previous emails before requesting that I preform a task that had already been performed twice, and once again requested a refund. “Support” once again ignored my request for a refund, and advised that they had purchased a copy of a particular movie from Amazon, as “NEW encryption technology of this movie cannot be read by our product, we will analyze it carefully to find where the problem is.” I sent “Support” a third request for a refund. This time I placed the request in a LARGE RED FONT AND IN CAPITALS AND BOLD TEXT and also sent them a screen shot of their 30 day money back guarantee. It appears that my third request eventfully got their attention, as I have now received my refund. Needless to say it would have been a lot better experience had I not had to request the refund 3 times. My verdict, if you wish to save your sanity and your time, don’t purchase Win X DVD Ripper Platinum.