Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
337 reviews
Wine EnthusiastSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We bring wine to life! Wine Enthusiast is the ultimate source of innovation and information around wine. Our mission is to facilitate delicious moments around the wine lifestyle. WineEnthusiast.com is the premiere online destination for wine storage, furniture and accessories.
Wine Enthusiast (wineenthusiast.com) has 337 customer reviews on The Fair Hearing, with an average rating of 2.9 out of 5.
Showing 14 reviews with 4 stars · Clear filters
I am very happy with the wine cabinet and wines I purchased from Wine Enthusiast. The wines were very good, particularly for the price.
By John C. G.
Response from Wine Enthusiast· Aug 8, 2024
Enjoy the product, John! We appreciate your business. - John B (Head of Customer Experience)
The product is nice. I did have som trouble with customer service after delivery.
By Laurel W.
Response from Wine Enthusiast· Aug 8, 2024
Thanks for the feedback, Laurel. We're always looking to improve and look forward to helping you again in the future. - John B (Head of Customer Experience)
FRom Sales through Delivery to the Product itself everything was great.
By Michael O.
Response from Wine Enthusiast· May 1, 2024
Thanks so much, Michael! We appreciate you taking the time to leave a review. - John (VP of Customer Experience)
I’ve purchase several products from wine Enthusiast most recently was a set of long stamped wine glasses set of six. It was a very nice purchase. The glasses look great.
By Nikki D.
Response from Wine Enthusiast· May 1, 2024
Thanks for the review, Nikki! - John (VP of Customer Experience)
I had issues with the product specifications and slow/poor support from the sales and service team members. I have changed my review based on my interactions Salvatore Rinaldi (Technical Product Support Supervisor). Salvatore was patient and empathetic in understanding my concerns and offered multiple options to resolve them. He was diligent in following up with me to ensure I had all the support that I needed. I will single handedly credit Salvatore for turning around my experience with Wine Enthusiast.
By Shayne M.
I am a Wine Enthusiast fan. And, I would love to have given 5 stars. BUT. I paid for “white glove” service. That apparently means take it out of the box and drop it off. It did not include putting on the handle, or the kick plate, or cleaning off the stainless. The hardware didn’t fit and I had to go to Home Depo to make it fit together. Not fun!
By Jeffrey F.
