Wine EnthusiastReviews of wineenthusiast.com

Would definitely recommend WE because of the great customer service. I received a number of (slightly) damaged items, which was disappointing as those were intended as gifts. The customer support reps were super helpful in arranging a return with a pickup, and a prompt replacement. They were very friendly, personable and professional. Will not hesitate to place more orders in the future.

We ordered a few items and one of them was broken. I called and got assistance right away! Rose was amazing and walked me through he process to get another item. SHe was super friendly, knowledgable ,and she was able to ship me a replacement item right away!

This is a review of one of the customer support representatives only, nothing else (all else was good, but this is a limited review). I contacted WE to request a refund based on their 30 day price guaranty. By the luck of the draw, i was connected to Rose Del Rio, who handled my request. She was very helpful, very efficient and very professional. We had some problems with her sending me emails and me sending her emails (computer problems, not her or my fault) and she was very patient with this. She is a very good representative of the company and should be complimented.

Love their products! They're always super helpful if there's a problem.

Ordered some gifts for my employees and everything went very smoothly. One arrived damaged (looked like the box got crushed during the transit) and Wine Enthusiast quickly got a replacement out without an issue. Will definitely come back for future orders!

I had made a mistake during the ordering process for a new wine fridge. I reached out to Customer Service and was lucky enough to be connected with Scott Norman. Not only did Scott research and resolve my issue, with multiple emails he kept me updated and informed of everything he was doing until the problem was totally resolved.

I am updating and replacing my initial post because Wine Enthusiast reached out to me directly and explained the policy around posting product reviews. I don't want to accuse anyone of wrongdoing if there is a valid rationale. They even manually pushed my review through ahead of the 7 day window to demonstrate transparency. They also extended an offer to discuss in more detail the shortcomings I presented in my review. I don't think anyone could ask an organization to do much more than that.

No complaints. Spoke to a nice woman who helped me figure out when my order would arrive before Christmas. Feel like people only leave bad reviews online but had a great experience with Wine Enthusiasts.