WilsonReviews of wilson.com

Ordered a padel racquet. It was delivered late and there was a chip where the paint came off. Either it was a returned racquet and Wilson didn't noticed or damaged by UPS during delivery. Both companies tried to blame each other. Was told by UPS that Wilson claimed £86. Wilson offered me £10 price reduction Customer service is in Barcelona. Miguel and Supervisor Laura were useless in the 10 days of going back and forth. Call, emails, online chat all goes to them.

I’m disgusted with this company. Last month I purchased a custom glove for $620.00 The “Status Update” link was an absolute joke. The delivery dates were always all over the place and finally, I get an email that said “Your order has shipped!” I was thrilled, but (not surprisingly) the “Tracking Link” to UPS was invalid. Yep- not only is it a dead link, they conveniently didn’t provide the tracking number anywhere in the email. What horrendous service. So, I attempt to contact Wilson’s customer service and am reduced to their ridiculous chat bot that does absolutely nothing but re-route you to the FAQ’s page. It was utterly useless. There was no number or option to speak to a representative. Ohh wait…they did suggest I could send an email. Seriously? What a joke. For $620 I expect to have a damn tracking number provided when my item ships. I will never, under any circumstances, purchase from this clown show of a company again. Worst online and deliverables experience I’ve ever had. I’ve still yet to receive the glove and moreover, when I submitted my email (that I ordered the product from- (of which they sent me the confirmations) the Chat Bot actually responded by saying they have “no orders corresponding to my email address”. I’m at a loss for words. If Wilson’s team has an ounce of ethics in them, they need to contact me and answer for this experience. Buyer beware folks. If my glove doesn’t arrive in the next two days I’ll be back here to post another review. Do better, Wilson.

Don't trust them. Website offer 15% discount when signup. At the end you get 90p discount of £600 total order. While other stores offer a real discount on all items.

Very bad experience with them. They sent me an different product than what I had ordered and eventually did not issue me a refind after returning the product. I had to remind them about the refund before it was finally issued. Just a bad experience overall with their website. Customer service was slightly better though.

Qualche giorno fa mi sono iscritto alla loro newsletter, in cui dicevano che avrei ricevuto un coupon per un buono sconto del 15% sul primo acquisto. Il coupon è arrivato e provandolo su una racchetta questo funzionava. Oggi però andando ad acquistare per la prima volta la stessa racchetta provata i giorni prima lo sconto non è più risultato funzionante e il servizio clienti negava amaramente quello che era successo prima. Vergognosi per la qualità che dovrebbero offrire

Servizio INDECENTE. Vergognoso come una compagnia così grossa e famosa abbia un servizio clienti ALLUCINANTE. Volevo usufruire dello sconto primo acquisto su una racchetta scontata,che ieri risultava valido (e mi scalava tranquillamente l’importo) e oggi magicamente non risulta più valido sugli articoli scontati. L’assistenza clienti mi blocca la domanda sul nascere e chiude la chat bruscamente, bloccando proprio la possibilità di riscrivere nella chat del servizio clienti. Se prima non pensavo male, ora viene spontaneo! SCANDALOSI E MALEDUCATI! EVITATE, ANDATE IN NEGOZIO!