Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
647 reviews
Wild West Pool SuppliesSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Wild West Pool Supplies is a swimming pool and spa parts supplier, a company whose purpose is to help people enjoy more time in their pool or spa. With over 30 years of experience in the industry, we offer an immense volume of knowledge, and will happily answer all of your questions and concerns regarding your swimming pool or hot tub to ensure you have exactly what you need.
Wild West Pool Supplies (wildwestpoolsupplies.com) has 647 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 25 reviews with 2 stars · Clear filters
Part stopped working after one day
By Thomas A.
Response from Wild West Pool Supplies· Sep 10, 2022
Yikes! Sorry to hear that Thomas — please send us an email to [email protected]. We'd be happy to help get this sorted out for you.
Your description stated the cover was 5" when it was 4 7/8". Didn't fit with no return instructions.
By art F.
Response from Wild West Pool Supplies· Sep 10, 2022
Hi Art — more than happy to either send you the correct size (at no charge to you) or facilitate a return. Please send us an email at [email protected], and we'll get you taken care of!
I received the 1.5 h.p. motor and was very dissapointed. The old 1 h.p. put out more pressure than the new one. I have the pump packed in the original box and would appreciate return instructions.
By Cat
Response from Wild West Pool Supplies· Aug 30, 2022
Hi Cat! Not a problem, more than happy to help facilitate a return — please send an email to [email protected], and we'll send return instructions back ASAP!
the unit was faulty showing an "HR" code. Have received instructions for sending it back
By Don R.
Response from Wild West Pool Supplies· Aug 31, 2022
Thanks Don; happy we were able to get this swapped out quickly for you!
I logged in to my account once again to attempt to place a new order. The web site still does not have the ability to apply differing shipping and billing addresses, which caused me to order elsewhere.
By Randy P.
Response from Wild West Pool Supplies· Aug 9, 2022
Hi Randy! I apologize for the confusion — you can ship anywhere you'd like, irrespective of the billing address. The first step in checkout asks for *shipping* address, we will ask at the payment step of checkout if this address differs from the billing, and collect that if needed. I hope this helps! Please shoot us an email to [email protected] if we can provide further assistance.
Did not fit my heat pump
By Scott S.
The part that was advertised as a replacement part for the PB 4-60 booster pump did not work on the PB 4-60 booster pump. The part I was sent is for the newer model pump.
By Jason H.
Very overpriced part. A simple piece of plastic and 4 screws. Unfortunately, I had to order 2 ea. Charged double the shipping charge even though this very small item was sent via USPS. Otherwise, I did receiver what I ordered.
By Richard R.
