Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
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376 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Wildflower cases are unique and one-of-a-kind just like you. Accessorize your iPhone with the limited edition cases designed by Devon and Sydney Carlson.
Wildflower Cases (wildflowercases.com) has 376 customer reviews on The Fair Hearing, with an average rating of 3.3 out of 5.
Showing 143 reviews with 1 star · Clear filters
I ordered 2 cases on oct 12 2022 and a week later I had to contact them to get a tracking number . I got one but my packages hasn’t moved from the facility it’s been a month
By Shan M.
Response from Wildflower Cases· Nov 18, 2022
It looks like one of our customer service reps is actively assisting you with this matter!
There was a stock error and i could not get the case i had ordered. I was emailed i would get a refund. almost 3 weeks has gone by and i still have yet to get the refund.
By Emma
Response from Wildflower Cases· Nov 18, 2022
It looks like your order has been refunded on our end! If you do not see the funds back in your account please contact your bank!
I ordered my case over 4 weeks ago. It’s my second time ordering and it is international shipping. I have still not received my case. I emailed customer support and a girl replied with a tracking link, the link shows that my case that has been shipped has had no movement/no delivery updates since the very first day it was shipped. I asked for support and emailed my concerned and if they could help me. I have sent 4 emails in last 3 weeks and no one has responded. I have also had to direct message them on instagram where I was told the support team would reach out and they haven’t. I’m super disappointed and very shocked by the awful customer experience and the complete disregard for me as a customer. Additionally, I would never order from this company again & I would not waste your money.
By Laura R.
Response from Wildflower Cases· Nov 14, 2022
I was able to locate all emails in our system and it does seem as though we responded to each one of your inquiries, we, unfortunately, have yet to receive a response from you so we may further assist you! Please look into your spam/junk mail as our emails may end up in those folders at times. We are happy to assist you and would love to get this resolved for you!
Iv ordered a case from where previously about a year ago with no worries so I recently purchased another a month and a half ago. They kept telling me my order was shipped and on its way. After going back and forth, 9 emails later they ended up just sending me a refund making me question if my case had even been sent. They said the refund would take 5 business days to process its now been 10 and still no refund has come up in my account.
By Sjaan T.
Response from Wildflower Cases· Nov 10, 2022
It looks like your order tracking never updated, to avoid any further delays you were issued a full refund as requested. The refund was previously processed on our end, if you do not see the funds on your account I highly recommend for you to contact your bank! Thank you!
I bought a phone case 42 days ago and it still hasn’t left the country. I’ve asked to re-direct the shipping and I get the same generic responses saying it’s delayed “up to 20 days” which has already been. They don’t answer your questions. The one time I did get a proper response they included a tracking number for a different customer. Don’t buy a case if you don’t live in America
By Kate
Response from Wildflower Cases· Nov 14, 2022
Unfortunately, we were unable to locate any orders in our system for you, please email [email protected] so we may further assist you!
Poor customer service responses they literally give you the bare minimum in terms of response. I ordered weeks ago with express shipping and my tracking hasn’t updated since it shipped and they offer very little explanation. I’ve ordered phone cases from them many times before but clearly service has gone down hill. Wouldn’t purchase from them again
By Kasey C.
Response from Wildflower Cases· Nov 8, 2022
So sorry to hear that! It looks like we are working on getting your order reshipped as it has not updated on the mailing services end. If you have any questions or concerns please contcat our support at [email protected] and we would be happy to help!
I have bought two cases on 2 Oct, and i havent even received a tracking number. This is unacceptable. I have given an order number, and they are saying in the reply below that they can’t find the order….. really?
By Aurora L.
Response from Wildflower Cases· Oct 31, 2022
Hello! Unfortunately we were unable to locate any orders or emaisl with the information provided! If further assistance is needed please email our support team at [email protected] , We would be happy to help you!
Poor service. I ordered cases a month ago and still have not received an email that the products have been sent even tho i got a confirmation email saying it would only take 3-5 business days.
By Ella S.
Response from Wildflower Cases· Oct 28, 2022
Unfortunately, we were unable to locate any orders in our system for you, we also reached out for further info to better assist you but received no response! If assistance is still needed please feel free to contact us at [email protected]
