Wild ApricotReviews of wildapricot.com

Restrictive and difficult to customise. I've used Wild Apricot for a few years but NOT by choice. It's for a client who uses this platform. Coming from the WordPress background (which I have worked in for over 10 years), I find WA so incredibly frustrating to use. It's got very few theme options, hardly any features (i.e. no contact form widget for starters!) It's so clunky. Avoid, avoid, avoid.

these guys are a rip off - they want your money and will bend over backwards to get it. Once paid they slam the door - I had to leave and get a site built from scratch just to escape and get my business running properly

Very difficult to use

I needed to call about a declined payment from my bank. I had contacted the bank and due to fraud measures and you being out of the country they had declined payment. They told me they would relax those procedures if the payment went through that day. Otherwise it would be declined again. I called Wild Apricot and spoke to a woman who told me that there was nothing she could do and I needed to email. I told her that I had already emailed but the email states it could take 24 to 48 hours for a response and the payment had to go through that day. She again told me that she couldn't do anything to help me and I said in an irritated manner "you mean I am spending over 500 dollars on software and you can't......." and she hung up on me. I called back and at this point I was ripped, the second person I spoke to was very nice even with my irritation at this point and he called the billing department for me and they put the payment through immediately, it cleared and was all set. I thanked her for her help and she was going to pass along what had happened. This software is expensive, the prices are ridiculous for what we need. You raised your prices to the point that my board is giving me a hard time about the software and the additions that you added were not things that we need, use or want. Then to have someone hang up on me when I call to make that payment is honestly maddening and really makes me rethink the value of the software and whether there are other programs that would work for us and not charge as much.

I started using wildapricot about three years ago for a nonprofit organization that I am the webmaster for. At first it was a great value for the amount of money I was paying for the product. However in the past two years the price has jumped up exponentially with no real new functions that are of use to me or my organization. The first price jump I understood, but when they announced another rise in price not six months later with nothing new to justify the price I was really annoyed. Needless to say I will be looking for another service to use. I would say that the service is good out way overpriced for a small organization like mine.