Wigs.com – The Wig Experts™Reviews of wigs.com

Response from Wigs.com – The Wig Experts™· Mar 9, 2020

We are sorry to hear you are having difficulty selecting the right size. Our records indicate your first order (W2-503912) and your last order (W2-506385) were for the Large size. However, your second order (W2-505565) was for the average size. When selecting a piece you can see the size in the description on the piece. It sounds like the average did fit (you put the color didn't work) so you would want to select all pieces that are offered in average. You can also narrow down the selection by clicking on the box near the top that says size and selecting average. Our wig experts are also happy to assist you! We appreciate your feedback and hope this helps clear things up.

Response from Wigs.com – The Wig Experts™· Mar 9, 2020

We are sorry to hear you aren't satisfied with the pieces you received. Our records indicate you ordered Two Color Splash Wraps (1 in R4-Denim Blue and 1 in R25-Dark Purple) and that is what was shipped. We will process your return according once received. Today (03/09) is the 14th day and per our return policies please be sure to return within 14 days. If you would like assistance with selecting a different style/color our experts would be happy to assist. We appreciate your feedback and hope that you allow us to resolve this issue.

Response from Wigs.com – The Wig Experts™· Mar 2, 2020

We are very sorry to hear you aren't satisfied with the piece you ordered. You can return it as long as it is in original condition and returned within 14 days. If you need assistance with returning our representatives would be happy to assist you, otherwise you can process the return online. If you would like assistance selecting another style or color our wig experts would be happy to assist. We appreciate your feedback and hope this helps resolve the issue.

Response from Wigs.com – The Wig Experts™· Feb 28, 2020

We are sorry to hear you feel this way. Our records don't show any correspondence with you in regards to the (1) order you have placed or any issues with the order. We show it has been delivered and have not hear any dissatisfaction from you since. If there is something more we can do or something we did not do we would be happy to try and resolve if you can provide more information.

Response from Wigs.com – The Wig Experts™· Feb 28, 2020

We are sorry to hear the piece was not as you hoped. The modeled pictures can sometimes be styles, however our videos are the piece out of the box and put on (both look similar). Ellen Wille piece do sometime run smaller which is why we have them listed as petite/average. For international shipments there are duties/taxes charged by your country that doesn't go to us. The reason you weren't able to process your return online is because you are in Canada. As the pop up states you can contact us to return. If you are wanting to return and the item is in the original condition you can return to Beauty and Hair Returns 1504 N. Topping Ave Kansas City, MO 64120 We hope this help resolve your issues and appreciate your feedback.

Response from Wigs.com – The Wig Experts™· Feb 28, 2020

We are sorry to hear the color was not what you needed. You do have the option to return as long as the item is in the original condition and returned within 14 days from when shipped. Our records indicate you are right at the time frame and still able to return if shipped today. You can go online and process your return and use our pre-paid label (which is a cost of $7.95 deducted from refund), however you don't have to choose that option. You can also return using the courier of your choice if you can find cheaper. We appreciate your feedback and hope this helps resolve the issue.

Response from Wigs.com – The Wig Experts™· Feb 27, 2020

We are very sorry to hear that you weren't satisfied with your piece or with our return policy. Our records indicate you didn't reach out in regards to returning until 21 days after it shipped. Unfortunately, that is a week past our return time frame. We have a 14 day return time frame in place so that we can make our client's experience better and have NO RETURN FEES. We understand client's need to see the piece and maybe/possibly try on which is why we allow a 2 week return. However, if it is past that we run into issues with the piece being in original condition and accepted. Again, we apologize for this issue and that we weren't able to accept your return.