Wigs.com – The Wig Experts™Reviews of wigs.com

Response from Wigs.com – The Wig Experts™· Feb 8, 2021

We are sorry to hear none of the pieces or color worked out. We understand finding the right piece and color can be challenging but we try our best to make it easy! Our Client Care Manager reached out to you and went over returning the pieces as well as giving you recommendations for other pieces that might be a better fit. We hope this helps and please know we appreciate your feedback and take it very seriously. We hope we are able to help you find the right piece!

Response from Wigs.com – The Wig Experts™· Jan 21, 2021

We are saddened to hear you weren't satisfied with the piece you received. Our Client Care Manager reached out and explained versatility and cap construction with you as well as returning and the return instructions. We hope this has helped resolve the issue and please know in the future we are always happy to help with any issues or concerns. We truly appreciate your feedback.

Response from Wigs.com – The Wig Experts™· Jan 22, 2021

We are saddened to hear the piece you received didn't appear as you hoped or like the picture. We do our best to provide pictures of the pieces on different models in different angles along with a video. The only money not refunded was shipping costs, but we are going to refund you those costs as well since you weren't satisfied. We appreciate your feedback and hope you feel your experience has been better.

Response from Wigs.com – The Wig Experts™· Jan 11, 2021

We apologize for any confusion regarding your refund. A representative will be reaching out to you today to explain the break down. We did issue you a refund in full for the order with the exception of shipping charges as you were told. The only money that was not refunded was $16.40 which was the total for shipping to you and the return shipping (each $7.95 + tax). We appreciate your feedback and hope we are able to get this resolved for you.

Response from Wigs.com – The Wig Experts™· Dec 28, 2020

We appreciate your feedback and are eager to have you send the wig back so we can inspect it and determine how we sent out a wig that sounds like it may not have passed our quality control. Unless the issue is you are needing a different piece. We have left you a voicemail so we can help resolve this issue. Please know we take your feedback seriously and hope we can make this right. Once we receive the item we will contact you, but we hope to hear from you before then so we can determine the issue with the piece.

Response from Wigs.com – The Wig Experts™· Dec 28, 2020

We appreciate your feedback and are eager to have you send the wig back so we can inspect it and determine how we sent out a wig that sounds like it did not pass our quality control process. The order you reference was for Urban Gypsy (totaling $101.89) which does have a lace front. We have worked hard to implement processes to ensure we only send out products that pass our strict quality control process. Please know we take your feedback seriously and are already looking through our records and speaking with our team to determine how this could have happened. Please send the item back and we will be sure to get in touch once we receive it.

Response from Wigs.com – The Wig Experts™· Dec 29, 2020

We appreciate your feedback and are so sorry that we could not accept the two pieces returned. We have worked hard to implement processes to ensure we only send out products that pass our strict quality control process. The two items were different sizes and were not accepted for the same reason, which is what could have caused the damage. Getting the right size is important when choosing a piece. Please know we tried our best to accommodate you, which is why we did still refund you for one of the items and we returned the other item to you. We apologize that we weren't able to accept the items back for return due to our quality control being of importance.