Wigs.com – The Wig Experts™Reviews of wigs.com

5055 Keller Springs Road, Suite 300, Addison, Texas

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The Fair Hearing score

4.4/ 5

Great

10,269 reviews

Wigs.com – The Wig Experts™4.4Great

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About Wigs.com – The Wig Experts™

Shop the latest & best from name brands - human hair, lace front and synthetic wigs. Benefit from exclusive video reviews + guidance from The Wig Experts.

Wigs.com – The Wig Experts™ (wigs.com) has 10,269 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.

Also known as: wigs.com
Website: wigs.com
Category: Wellness & Spa
Location: Addison, Texas
Listed on The Fair Hearing: 2026

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May 1, 2026

Not as advertised or expected.

My experience, not a review you want to advertise. I buy wigs because I am balding with very fine hair. I also buy wigs because I do not ever want to style my own hair again. The wig I ordered was very beautiful and styled just the way I liked-- but only on the internet. When it arrived, the sides were completely flat and the whole look was something I never would have knowingly ordered. It looked unfinished and unstyled. It would need products applied to make it look like your picture. It is synthetic and if you expected me to style it myself to make it look like what I ordered, that should have been stated before my order was placed. You could have provided the wig products names to safely use and how to use them. My entire reason for wearing wigs and wanting to try your company has been very unsatisfactory and disappointing. I did not have the time or interest in struggling with a return. The customer should not have to try to fix your mistakes The other issue is that it is impossible to choose a color from the microscopic samples shown on the order page. Providing numbers on colors and descriptions and jamming all the swatches side by side are completely useless--it is very difficult to even imagine what a wig company will ultimately send. The wig could instead be advertised with a model wearing it with color name and number, and describing clearly what is in that color. Then, another model, or the same one, with a different color number and description wearing the same wig. I do not understand how this could not be done. This is false advertising and leaves the customer discouraged, and not confident that what they chose for a color and what arrives is ever going to match what they intended. Even Kohls website clothing has a dot for each item color available, which the customer clicks on, and the dress or whatever is being purchased, instantly changes to the customer's second choice of color. There is then no doubt, as the customer choice is always easily seen in the clothing item but then also in a new, different color click. When wig colors are seen one at a time without the confusing impossible tiny samples side by side all together, the choice by the customer and the pick by your employees, would then be the perfect match. Now I have a wig I cannot use and have to start my search all over again. Buying a wig online should not be so difficult.

By Christine T.

Response from Wigs.com – The Wig Experts™· May 5, 2026

Christine, We’re very sorry to hear about your experience and appreciate you taking the time to share this feedback. The photos shown on our website feature wigs that have been professionally styled for presentation, which can result in a different appearance right out of the box. We do offer a range of recommended products on our site, along with detailed guidance on how and when to use them to achieve the look shown. That said, we understand your expectation was for a ready-to-wear style, and we’re sorry this was not made clearer upfront. We also want to make sure you know that support is readily available. Our team includes live agents who can assist by phone, email, or even a Zoom consultation to walk through styling, product use, or color selection in a more personalized way. We would genuinely like the opportunity to help resolve this for you. Please reach out to us directly so we can better assist and find a solution that works for you.