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Wigs.com – The Wig Experts™ (wigs.com) has 10,269 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 363 reviews with 2 stars · Clear filters
I’ve switched to another company with better service.
By Me
Response from Wigs.com – The Wig Experts™· Mar 22, 2018
We're sorry you had a poor experience with us. We are always trying to improve our customer service and practices so that every client has a great experience with us! We appreciate your feedback.
The colors are not true to either description or photo. Even the same color varies dramatically between two hair pieces.
By Veronica L.
Response from Wigs.com – The Wig Experts™· Mar 22, 2018
Thank you for your feedback! We are starting to provide multiple pictures of each color option to show how the color looks in different lighting. In the future, we will try to give better color descriptions as well.
Wigs are inconsistent I have been very happy with wigs bought a year or so ago. Recently, I noticed a trend of wigs being sent in poor condition (not enough hair on the wig) or a size too small (although I ordered a medium). I'm not happy with this service and will not purchase wigs again from wigs.com.
By Susan R.
Response from Wigs.com – The Wig Experts™· Mar 22, 2018
Thank you for your feedback! We're very sorry that you were given an inconsistent product. We will pass your comments along to our manufacturers to ensure they keep up their quality standards.
