Wigs.com – The Wig Experts™Reviews of wigs.com

Response from Wigs.com – The Wig Experts™· Mar 15, 2023

Judi, we truly apologize! We were unable to reach you via phone call. However, we have sent a direct email to help you through the process of returning for a refund, an inspection of the item, or an exchange. As mentioned, you are always welcome to contact us, we are happy to help answer any questions you may have on an item and help you find the right piece for you. We sincerely apologize and we hope to hear from you soon to resolve this matter as soon and as best as possible. Thank you for your feedback!

Response from Wigs.com – The Wig Experts™· Mar 10, 2023

Linda we are so glad the items arrived so fast! We completely understand and we appreciate your feedback! We like to provide the option of our $10.95 prepaid label that is insured to our customers, for their convenience. However, customers are also welcome to do a self return if it is a more cost effective option. Of course, we want to limit the amount of returns necessary as we understand costs can add up. Which is why we truly encourage you and all of our customers to take advantage of our free services. You are always welcome to contact us via phone or by scheduling a virtual consultation. We can then, help you go over color, style and answer any questions you may have. If you would like to schedule a consultation we have included the link below. https://www.wigs.com/pages/virtual-consultation

Response from Wigs.com – The Wig Experts™· Mar 8, 2023

Carole, thank you for your feedback as we are always looking for ways to improve! However, don't give up! We understand your frustration and you are not alone with the smaller sizing and we are here to help you. We have a number of tools available to help you achieve your hair goals. Please visit the link below and book your free consultation so we can help you find your ideal style. https://www.wigs.com/pages/virtual-consultation

Response from Wigs.com – The Wig Experts™· Mar 8, 2023

We truly apologize. We try our best to provide sales to help with cost. We also provide free shipping on all orders over $150 (before taxes) to US ground shipments (US Air shipping is the required option for Hawaii, Puerto Rico, and Alaska). We want to make returns easy so we do provide the option to use our prepaid label that is insured and is a flat fee of 10.95. However, using our return label is always optional, as customer have the opportunity to do a self return if it is more cost effective. Our goal is to help our customers find the perfect item for them to limit the amount of returns as we understand costs can add up. For this reason, we encourage you to take advantage or our customer service and our free service of virtual consultations. This helps us guide you through size, color, and style, so please do not hesitate to give us a call M-F 8:00am-6:30pm (CST) toll free- 800-581-2001. Your input is always important to us, so we thank you for this feedback. We will continue to make improvements at wigs.com.

Response from Wigs.com – The Wig Experts™· Feb 24, 2023

Diane, we are so sorry to hear the item did not work out for you. We completely understand! A lot of the times, density can play a big part on whether something feels comfortable and like the true you! We want you to know that we are here to help! We truly recommend doing a virtual consultation with one of our experts. This can be an amazing tool where we can discuss your hair goals, sizing, styles, and any questions you may have. If this is something that you are interested in, please use the link below to book your free consult! https://www.wigs.com/pages/virtual-consultation

Response from Wigs.com – The Wig Experts™· Feb 21, 2023

Linda, we were unable to reach you via phone call! We are truly sorry that you received an item that you were not satisfied with. We have received and processed your return and refund. Please allow 3-9 Business days for the credit to reflect on your account. As mentioned in the voicemail, we thank you for the feedback as it helps to improve the items. We welcome you to schedule a virtual consultation to assist you in finding an alternative style that fits your wants and needs! We are here to help in any way we can!

Response from Wigs.com – The Wig Experts™· Feb 20, 2023

Hi Amy, Thank you for your feedback. First, we would like to apologize for the return process being difficult for you. We try to make returns easy by providing the process online and a label pop-up that you print out. If you have a return issue, you can always call our representatives to assist you!

Response from Wigs.com – The Wig Experts™· Feb 16, 2023

Hi Sandra, Thank you for your feedback. We are sorry that Britney wasn't similar to what you received before. We contacted you regarding this and hoped to help resolve this issue.