So disappointed
alled Wicked powersports for a certain waverunner (2025 model) on 4/24/25 - they had a deposit on it so we put a deposit $500 deposit on a 2026 model and went to their store on 4/25/25. Spoke with Rachel and she was very informative and pleasant. Rachel said someone would call us Monday and let us know if the people that put the deposit on the 2025 were still taking the machine. We called Monday three times to find out if the machine was available and each time someone was to call us back-nobody did. Tuesday same thing-three calls someone will get back-nobody did. Called Wednesday and got Jen. Told her wanted to know if the 2025 was sold or not and she said it was. Told her we were very unhappy that in three days no one had time to return our call to find out if the 2025 was available. Was told we should have some compassion because her family comes first -her daughter got married that weekend and she was busy and had to catch up at work. I said still no reason that someone couldn't take 2 minutes to let us know if the machine was available. Told her you just lost a sale of the 2026 we put the deposit on because of no call back and her attitude blaming us because we thought three days was a long time for a call back. Was told from her that they didn't need our business. Asked to talk to a manager and she said she was the manager so I asked to talk to the owner and she said she was the owner which I questioned if she was and she hung up on me. Very poor customer relation person. She acted like we were asking too much expecting a call back and to be sympathetic because she had a wedding and I had no compassion!! What kind of business "owner" does this?
By Pam