WhitesmokeReviews of whitesmoke.com

Company deliberately misleads by selling a lifetime license which runs out. Support doesn't respond with a new activation code or any support at all, they don't provide a phone number either. Their lack of response: Another new activation code needed KAW-981-76889 2019-01-30 08:16 PM Martin van Wichen Support Bug Open [ Private ] Would like more information JFI-688-21910 2019-01-25 08:37 PM Martin van Wichen Sales General Open [ Private ] Renewal key asked for by Whitesmoke Software. APL-243-44240 2016-10-18 05:15 AM Martin van Wichen Support Bug Closed [ Private ] License expired ORDER REFERENCE # 79885212 from 05/14/2014 17:11 GPT-976-80084 2016-10-17 09:35 PM Martin Van Wichen Support [ Private ] Closed [ Private ] Page 1 of 1

This is a nightmare for any software purchasing experience. First, the software does not work as they advertise. Keeps getting error and the work is so poor that it is actually better working with MS word default corrections. Well I assumed that I wasted my $119. The problem gets worse. I was charged $119 for extension of yearly subscription for 2019-2020. I have never authorized this. Went to the website. It is impossible to ask for cancelation/ refund or talk to anyone over the faulty billing and charge. The website do not allow for deletion of my credit card info. Sent email to customer service and left voice mail and sent email to billing but no response. I read some reviews of their customer website and a lot of people believe that this is a scam. Well, customer service. If you are reading this, please process my refund as I am very upset about this unauthorized charge. Please send me any contact that actually works by replying this post.

---- UPDATE: they did not wanted to refund me in any way, so in the end the srsly amazing stuff at PayPal sorted things out and forced them to refund me. I invested at Grammarly, five stars. ---- My advice is: do not buy!!!! The software does not work the way it should. It is buggy, it mixes the text itself ... in short, it does not work well. I kindly asked for a refund, followed all the instructions and explained the reason for my decision. I also provided a screenshot of the error screen. No answer for two days. None. I will start the process with PayPal and also with my credit card company. I want my money back! PS: I sent a refund request to two email adresses: payments at whitesmoke.com and billing at whitesmoke.com Date: 21. jan. 2019 20:02

I bought the lifetime white smoke and now they say my code have expired and they don't respond to your emails and don't answer the phone.

They have the worst customer service. I literally wrote 3 tickets to cancel my subscription and despite their assurance of 'replying within 48 hours', they still haven't replied to any of my tickets when it's been a week since I submitted my first ticket! I made a big choice to invest over $80+ to this horrendous company that doesn't even provide a demo version for the new customers to try their product, and now that I'm requesting a full refund, they're completely ignoring my emails! I cannot stand this absolute mistreatment and scam that I've experienced with this company. They literally sucked my money and now refusing to give it back now that i'm requesting a refund. I will be filing a formal complaint with Better Business Bureau. 100% do not recommend. I converted to Grammarly, and I assure you they promise a better customer service and product.