WEXReviews of wexinc.com

Truly one of the worst companies I've ever had the displeasure of using. There are too many things to mention! After being locked out of my account while trying to pay my bill early, and spending more than a week via emails and phone calls to re-establish 2FA, my bill became due and I was assessed an exorbitant $75 late fee. No mercy was shown due to these extenuating circumstances. But it seems like every experience that I had with this company was pure drama. Absolutely awful company to work with. There's a million other choices for fuel cards, my friends

I signed up for a retiree medical health insurance and paid the first two months only to have that policy cancelled. Called customer service (Ashley) and was told that I had been paying on a current employee policy and was given another registration code to activate retiree policy. Red tape delay wouldn't let them credit retiree policy for the same two months, so I paid again for the retiree policy. Recurring payment will deduct the 5th monthly payment tomorrow (3/1/2026) for 7 weeks of insurance. Have contacted customer service a total of 4 times (Ashley, Noe, David, and John) and also contacted corporate HR of my former employer. All avenues have proven to be useless. WEX hides behind the customer having no means to contact anyone but work-from-home telephone reps. Employer HR must be facing the same firewall put up between WEX and customers. WEX is useless and should be investigated for ripping off their customers. Any company that would sign up for such substandard services as is offered by WEX should be ashamed to put their employees through such a fiasco! WEX is nothing but a total waste!

Don't ever use Wex for a fuel card. They charge crazy fees, you have three weeks to get everything paid, and if you are late they immediate suspend your account with no grace period. They don't take credit card for payment, only check or ACH so it makes dealing with them hard if your company doesn't use ACH. There have been times where my overnighted check gets to them and they don't cash the check until days later so then I incur a late fee.

My cobra benefits were moved to Wex and they are completely incompetent.

I was laid off from my company and applied for benefits to take effect December 20525. I applied for it to be directly taken out of my account so that it would not lapse. At the end of January 1/30 to be precise I received a letter from WQEX stating that my insurance would be terminated as of the end of the grace period which was the next day because I had a balance on my account. The letter was dated 1/23/26. I called WEX customer service that following Monday on 2/2 and spoke to Xy and was told my account was cancelled but she would put in a benefit exception but that will take 10 business days. I called back 2/6 and was told by Nicole to call back in 10 business days so called back at that time (2/13/26) and spoke to Gabriel who stated that the business exception had been accepted and to send in the check for the delinquent amount and February's payment which was completed that very day. He also told me to call back on the following Tuesday (Monday was a holiday) so that we could set up direct deposit so this would not happen again for March. I called Tuesday 2/17 and spoke with Nicole who states they have 8 business days to process and to call back on Friday 2/20 and stated that they could have the insurance company expedite the process once my payment is received. I purposefully waited for a few extra days and called back today 2/24 and spoke to Chie she again states that my account is still closed and they are waiting for my payment and have 10 business days to process this. I should call back on Thursday or Friday of this week. I expressed that I am very concerned that this will happen again for the month of March and I really need my insurance as I have an appointment scheduled for March 9th. She stated to pay out of pocket but since I am unemployed I do not have the over a hundred dollars that will be charged even if they will retroactive the payment. I am very disappointed and frustrated with WEX cobra and their customer service. I have asked to talk to supervisors but are never put through (told they are busy and on the line but will send a message but never hear from them). I feel as if I am in between a rock and a hard place and getting no help whatsoever. If my company did not contract with this facility and I did not need the insurance (which pays) well I would just forget the whole thing.

This is probably the worst company for customer service. The representatives seem to go out of their way to not be helpful. I would avoid at all cost having to interact with this company. They should be out of business.

Can not get any help signed up and show nothing in my account. Keeps coming out of my check since January they have my money but unable to use it. Tried calling and no one seems to work here as they do not answer the phone. Take your money and hide. I would of given a zero star but no option for that to make them look good

I went out of my way to find a place where I could review Wex because it is the worst piece of software I have ever used. I hate my company for choosing it. I hate how hard it is to navigate and how awful the user interface is. Zero notifications. Hoops to jump through. Incompetent customer service. AVOID