Wetie OfficialReviews of wetie.net

Broken item, need to return it. But unable to contact customer support

Never received my robot vacuum. Ordered on 04/19/23, today is 04/27/23 and I haven't received my item. I am getting ready to get my credit card department to handle the situation!

Received missing US adapter for charger. Unit has been useless since unable to charge it. Response from them seems to take a while. Quality looks decent just need better response time for support issues.

The vacuum cleaner doesn't work and is very very loud

Never got the extra filters and the quality of the product sucks

I have only had my air purifier fo a week or so. It seems to be working okay. The reason for the one star rating is as follows. 1) I never received an order confirmation from Wetie. 2) I never received shipping information from Wetie. 3) I used Paypal to purchase this item (it was the only option) and the money went to a corporation with a name ( all chinese characters). 4) I am going on faith that I receive my extra set of filters. 5) I was not able to connect with Wetie customer service in many tries. POSITIVE: This unit was shipped from Amazon in a reasonably quick timeframe. It looks as advertised.

Worst customer support, They openly admitted that they have issues with online chat and customer support interface. I have been trying to get my refund from past 10 days and it's still ongoing. So I decided to open dispute. I will never recommend this website if you're expecting 100% customer support.