Weston Store Heated ClothingReviews of westonstore.com

I'd give 0 stars if possible. Placed an order and it has not shipped. Called and got someone that told me that it was shipping that day. Now ten days later, still showing as not shipped both via their website and by the UPS tracking information that says that it has not been picked up. Now the phone number says that they are too busy to answer phones and that I should Email, which I have done several times over multiple days without any courtesy of a response. Regardless of if product shows, or it's quality, I will not purchase again and will encourage others to not do so as well. They were quick to accept the money, have lied and ignored messages and the owners should be embarrassed with their service. BTW, I have NEVER left a review like this even with bad quality products or poor service but this has been the worst that I have ever experienced.

Ordered vest for Christmas gift. It’s past Christmas and still no vets. Emailed several times , received response of sorry. No tracking for vest. Phone calls to company results in direction to website. Website tracking does not work. Company is a scam

I had purchased heated gloves on 11/3 because my baby's due date was 11/26 and I wanted to have a gift for my mother for Christmas. We had the baby on 12/5 and gave the gloves to her on 12/8. Due to her schleroderma/rheumatoid and the soreness these conditions create in her hands, she is unable to wear them. Customer service confirmed I could return the gloves since there is an extension on returns for the holiday season. When I tried to return them through the website, I was not able to since they were a few days outside of the 30 day return perio. Customer service then riscinded the return and offered me free socks as an apology for the mistake. This company is not reputable and will not act in the customers best interest. I will never recommend or purchase anything else from Weston again.

Find a different brand! Like other reviews have said…very strict return/exchange policy… they had changed the style of the item I purchased but STILL have old/better version posted on website. False advertising?! So I’m stuck with it because they conveniently did not return my inquiries until after return policy deadline. Some of the worst Customer service I’ve EVER dealt with, you will not get to speak to a person. Good luck if you have a warranty issue.

Stay Away! Customer service dosent even exist at this company! Scam!

Beware. They have a strict 30 day return policy, even around Christmas. So if you purchase weeks/months in advance so you are sure to get your item, they will screw you if you need to exchange it for a different size

Front heaters on jacket werent working so I requested an exchange, then later changed my mind to a refund. Got the refund approved but never got sent anything besides a packing slip. Having to pay for return shipping is ridiculous when the jacket never worked properly in the first place. Weston’s customer service is extremely difficult to get ahold of and im still trying to get a return slip for the jacket.

Do NOT order from this place. Once your order is “shipped” you won’t get a tracking number so when your package goes missing there is no way to identify it.