West and Willow is awesome
West and Willow is awesome! Ordered two! One was perfect, the other needed some adjustment. They worked amazingly well with me to make it right very promptly!
By Joy H.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
18,273 reviews
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It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
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West and Willow is awesome! Ordered two! One was perfect, the other needed some adjustment. They worked amazingly well with me to make it right very promptly!
By Joy H.
Everything looked awesome. Very well made and couldn't be happier with the results
By Derek E.
I’m so happy with how my picture turned out. After I submitted my pics I decided to change one of them within the 24hr window and it wasn’t a problem for them, someone gets back to you right away. It’s really a one of a kind gift, you won’t be disappointed, I highly recommend West & Willow.
By Kate F.
I absolutely love my prints! I ordered three for my family a year and a half ago and i just recently ordered two for some extended family. I always love how they turn out ❤️
By ROSA
Awesome! I have 2 prints and love them both!
By Tiffany A.
EDIT: West and Willow reached out immediately in regards to the issue originally stated below. I was sent a proof of the corrected portrait and the new portrait was sent to production right away. Excellent customer service and I’m so pleased with the result! Thank you! The portrait is beautiful. But I was very disappointed my dog’s collar was not removed as indicated that it would be when the order was placed. As stated on the website “All accessories such as leash, collar, and harness, will be REMOVED from your portrait. Leave a note below only if you would like to KEEP an accessory in the final portrait.” I did not leave a note to keep the collar.
By Andrea
Response from West & Willow· Dec 7, 2021
Hello Andrea, We are so bummed to hear this! We'd love to put a smile on your face. We just sent an email to the address on your order.
I just received my order!! I’m so excited to give these as a gift. They are awesome!! I just ordered a portrait and a mug after seeing the quality of socks.
By Billado
The pictures we received are perfect. The production and delivery were timely. We recently lost one of our animals and the picture was a perfect tribute. Quality of product is exactly as it is represented on the website. Very pleased and will recommend to others.
By Lisa S.