AMAZING
west and willow is amazing! One of a kind pieces that are great quality. I’ve gotten all my friends hooked on them! Their customer service team is absolutely amazing too!!!
By GH
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
18,273 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
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west and willow is amazing! One of a kind pieces that are great quality. I’ve gotten all my friends hooked on them! Their customer service team is absolutely amazing too!!!
By GH
Could not have been more happy with my picture. I would give additional stars if I could
By Jodi S.
The process was quick and easy.
By Kyle G.
My In Laws were thrilled and it arrived much quicker than I expected.
By Jacquelyn H.
Amazing! I just gifted a portrait of our three cats to my husband as a gift on our wedding day and he LOVES it. It was so hard for me to keep this a secret from him for the past few months. The portrait is absolutely perfect, right down to the tiniest details (and one of our cats has very unique and intricate markings and they are spot on in the portrait!)
By Allyson
The images are WONDERFUL! I’ve ordered posters for all 3 of my dogs, plus friends and family dogs as gifts. Highly recommended! -J.O. North Dakota
By J.O.
Carl on your support team was incredible! He was quick to reply, meet my needs and was so personable and kind! I wish more customer service people were like Carl. I will absolutely continue to use West & Willow. Thank you!!!!
By Caitlin P.
My order came really quick and surpassed all expectations. My mom will absolutely love this picture of her fur babies that passed away last year.
By Cassi B.