The customer service is top notch
The customer service is top notch. I cannot say enough about the excellent communication and the outcome of the artwork is beautiful. Thank you for your attention to detail.
By Lisa M.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
18,273 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 12,615 reviews with 5 stars · Clear filters
The customer service is top notch. I cannot say enough about the excellent communication and the outcome of the artwork is beautiful. Thank you for your attention to detail.
By Lisa M.
Excellent product, speedy delivery & great customer service.
By Steve
Just received my first pet portrait! I have two more coming. I am in love with them and I’m giving them to everybody for Christmas gifts.
By Martha V.
Very nice picture of our puppy’s!
By Deb
Speedy delivery , great quality and easy process
By Amelia N.
Won’t know until it comes in the mail Silly.
By Maria R.
So far, so good. The ordering process is a breeze. Easy instructions to (hopefully) get the product I want. Now I wait to see if it arrives within a decent timeframe and looks as wonderful as I am hoping it will look.
By Ellen G.
Haven’t received product, but ordering was quick and easy!
By Jessica L.