Love it!
I received the frame today and it’s better than I expected. It looks just like my dog! Adorable! And the frame is great quality too! I will definitely order again.
By Macrina
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
18,273 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 12,615 reviews with 5 stars · Clear filters
I received the frame today and it’s better than I expected. It looks just like my dog! Adorable! And the frame is great quality too! I will definitely order again.
By Macrina
When I received my original order the pet's name was wrong. His name is spelled WileE like the coyote. I had not picked up on the fact that these are all produced in all caps so I got WILEE. I contacted customer service and Alexis was awesome! She was able to get me a new picture and we agreed my sister would accept WILE E as the name. She also helped me select a new background color since the one I had selected washed him out. Thank you Alexis!! I might suggest making it know on ordering that names will be in all caps.
By Joan J.
Absolutely LOVE my pet's portraits! Beautiful product, fast shipping, excellent customer service!
By Tracy B.
Easy to purchase from.
By David P.
I ordered a portrait of my daughter dog for Christmas ,also got the cup .IT WAS PERFECT! Cant wait for her to open up on Christmas day . Thank you
By Julie K.
Easy and intuitive to navigate through website
By Kevin P.
Fabulous Job! Professional, Timely and Great customer service!
By Pam P.
Order process was very simple!
By Stephanie S.