We ordered 4 different portraits for…
We ordered 4 different portraits for our family this Christmas and they all came out AMAZING and shipped super quick! Will definitely be ordering again.
By Ac
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
18,273 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
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We ordered 4 different portraits for our family this Christmas and they all came out AMAZING and shipped super quick! Will definitely be ordering again.
By Ac
Ordered a custom 2 pet portrait. When it came in one pet was perfect the other no so much. Contacted Camille at customer support and she immediately got to work to fix it. Within 4 days they had reworked the Portrait sent me a preview to approve. They captured the personality of my furry family members perfectly. This company was a pleasure to do business with and Camille was GREAT!
By Lisa T.
These artworks are beautiful. I ordered 18 x 24 and they’re perfect for my gallery wall. I loved the one I ordered so much I ordered more. They worked with me without issue when I requested help with an order and were in constant communication. Customer service here is beyond expectation, honestly. I will order from them in the future after such a pawsitive experience. Cannot recommend enough.
By Katie K.
Website was very easy to follow. Thanks!
By Lisa N.
Amazing portraits I love this company so much!
By Rebecca W.
At first i was a little worried because it had been around 2 1/2 weeks and i still hadn’t gotten my shipping information. i emailed the customer support and they responded the next day with the information and told me my portraits had been shipped. Around 3 days later they were delivered :) i love them the artist did a great job. would recommend.
By Kylie R.
Ordering was simple. Am looking forward to seeing the finished product
By Hollie S.
I used the chat option to help me with my order. They were very friendly and swiftly answered my questions! Thanks for the help.
By Matthew N.