It was so easy to order!
It was so easy to order. Delivery was fast and the end product beautiful. They captured my dogs face beautifully and with great detail. Makes a great gift!
By S P.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
18,273 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 12,615 reviews with 5 stars · Clear filters
It was so easy to order. Delivery was fast and the end product beautiful. They captured my dogs face beautifully and with great detail. Makes a great gift!
By S P.
I’m very happy with the customer service, Analyn helped us a lot with our orders.
By GLORIA
Ordered a custom pet portrait fort brother and he loved it. Customer service was excellent. Highly recommend!
By Amy H.
Sarah was there for questions immediately. Gave friendly advice and empathy for my dogs passing. I appreciate her for that. The ordering process is very easy. Thank you all!!
By Douglas G.
Love this picture
By Amber
The team was awesome when my photo wasn’t completed correctly the first time. Customers service was fantastic helping me get the product that I wanted for Christmas. They,the team take great pride in their work. I would definitely refer family and friends. My special gift will be treasured . Thank you for the awesome work your team completed. Also the attention to detail. Best regards Cheryl Henderson-Barnes
By Cheryl H.
I ordered blank cards to see how they came out. They’re adorable! On top of being great quality! I love them!
By Carla & S.
The West and Willow site is very easy to use. They provide great guidance when you are uploading your pet’s photo. I have ordered two pet portraits and I will plan to order more in the future.
By Brittni S.