Excellent customer service!
Excellent customer service!
By Diana H.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
18,273 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 12,615 reviews with 5 stars · Clear filters
Excellent customer service!
By Diana H.
Great product and super helpful staff!
By A.
I have ordered several pet pictures over the last couple years. I love them!!!
By Cynthia H.
Excellent ⭐️⭐️⭐️⭐️⭐️‘S
By Tzouroutis
Really happy with how the picture turned out. Once my order was processed it shipped really quickly. Thank West & Willow!
By Dale H.
Beautiful artwork. And the best customer service I’ve ever experienced. Analyn was so kind and helpful. I highly recommend West & Willow.
By Angela S.
I got two portraits made of my cats! The second one was amazing, but didn’t flow with the first and was more cartoon-y. I emailed them and within 4 days, West&Willow remade the portrait, verified it with me, and mailed it out! The artwork is amazing and the customer service is just as great! I highly recommend supporting this company and if you are on the fence, you should definitely go for it!
By Katie K.
I honestly loved our West & Willow portrait. One small change I would make again is giving context to the size when you have multiple dogs. Our smallest dog looks like the largest. But overall truly love it! I will buy again!
By Emily K.