This is a great company with talented…
This is a great company with talented artists. Their customer service goes above and beyond.
By Vicki S.
Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
18,273 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 12,615 reviews with 5 stars · Clear filters
This is a great company with talented artists. Their customer service goes above and beyond.
By Vicki S.
Very easy to order and fast shipping. This is my second order from them
By Taylor S.
Amazing costumer service and the portrait is beautiful
By Malgorzata R.
Absolute perfection! Looks better than I could have imagined! Love it!
By Laura M B.
It was such an easy process of uploading a photo and then waiting for the package to arrive. I teared up when I opened it, West and Willow did such an amazing job capturing the beauty of my fur babies 🐾💕
By Holly C.
Bought this gift for a friend. Love how the portrait turned out!
By CATHERINE
Efficiency of product being delivered.
By Donna D.
I bought this as a gift for mothers day and it was of my mom’s companion of 17 years who we recently lost. It came out beautiful and it is like we are looking at her again. Loved it so much
By Jessy G.