Easy to use website & the ordering…
Easy to use website & the ordering process is efficient. Prices are a bit high for the size of the artwork they provide.
By BRAD E.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
18,273 reviews
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It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 1,266 reviews with 4 stars · Clear filters
Easy to use website & the ordering process is efficient. Prices are a bit high for the size of the artwork they provide.
By BRAD E.
We love this art. The coloring is a bit off for our dogs and one looks incredibly old but overall adorable art and a great way to remember our family that went over the rainbow bridge this year.
By Dana F.
I would of liked to seen done product before it was sent out to me.
By Debbra B.
Good awesome
By Christian B.
The only thing I would mention is I would’ve like to see a preview of my submission.
By Chantel V.
Response from West & Willow· Dec 4, 2021
Hi Chantel, Thank you for your feedback! We are still working on making some internal changes based on your recommendations.
Everything was easy peasy! I never received my "surprise offer" for signing up though. I sent the text too and never got a response but other than that it was breeze to order!
By Emily H.
I think the dog portrait is such a special gift and I love to share the idea with other dog lovers. The special offer pop up gets annoying once you X out of it and it keeps coming up. That is my only concern. Otherwise I love the portrait I had made for myself and I am excited to gift the portrait I just purchased.
By Amy W.
Response from West & Willow· Dec 4, 2021
Hello Amy, Thank you for your feedback! We are still working on making some internal changes based on your recommendations.
This is a great product. My sister and family just lost their dog and I think your dog portraits make a great gift.
By Erica L.