Very happy with the customer service I…
Very happy with the customer service I received. When I was unhappy with my artwork they allowed me to make changes were very accommodating!
By Meghan L.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
18,273 reviews
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It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
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Very happy with the customer service I received. When I was unhappy with my artwork they allowed me to make changes were very accommodating!
By Meghan L.
West and willow has the best customer service!! They are quick to respond and are willing you help you to make sure your order is as perfect as you would envision! I finally got the finished product right before Christmas and I am so excited to give this to my family! The quality and detail that were put on the portraits are great and I am very appreciative of their design team. Thank you very much to Analyn and the whole team! You guys really made my Christmas!
By Patricia
I just received my portrait of Georgia, and just in the nick of time for Christmas. I was very pleased with its outcome and it will be a wonderful reminder of our precious Georgia who crossed over the Rainbow Bridge earlier this year. Thank you!!
By Kim H.
Ordered a gift for a friend of mine for the holidays. The picture turned out magnificent, however there was a digital error in the background. I had no issues at all with getting a new print and even received a complete new frame as well!! Could not be more satisfied, would highly recommend!
By Tiffani
Our family recently lost our beloved Ari and we are just missing him so much. I ordered a portrait of a recent picture of him and I was so worried the picture was blurry and not great quality but it was his true likeness before things took a turn for the old boy. To say I cried when it arrived is an understatement. It sits among our family picture wall cute as ever and it just warms my heart to look at it. THANK YOU so much....this portrait means everything.
By Tara D.
Our family dog just passed away and we wanted a portrait to remember him by. The portrait arrived and it is absolutely beautiful. I was in tears and just very grateful for West & Willow for their business. They captured all the small details that I loved. Would definitely be ordering from here again.
By Michelle
I ordered a pet portrait for my mom and it came out so well! I can't wait for her to open her gift. I also ordered the same pet portrait on a mug for her. She's going to be thrilled! The team at West & Willow were super helpful and they got my order completed on time.
By Rich R.
The customer services from Analyn was great
By Michael