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LOVE it. Company did a great job! Perfect gift for a dog lover.
By Patricia
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
18,273 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 12,615 reviews with 5 stars · Clear filters
LOVE it. Company did a great job! Perfect gift for a dog lover.
By Patricia
These guys are awesome! Helped with an ordering snafu and went way above and beyond! I’m excited to order from them again! Very professional with an incredible product!
By Kim
Great quality and friendly, personalized service! I paid a little extra to speed up the process and it was turned around far sooner than they projected (within 1 week from the time I placed the order).I also liked having the option for the digital download to have for future use. Great work all around!
By Erika R.
Absolutely perfect. I cried when I opened it. Right on time and exceeded expectations. Cannot wait to give it as a present! Thank you so much!!
By Caitlin B.
Received order in timely fashion. Customer service reps were always prompt in responding as well. Loved the framed prints- were as advertised. Only downside is that the prints have to be hung on a wall. They don’t have a stand to be able to sit on a desk or table.
By Mel H.
Fabulous customer service. The quality of the portrait is incredible. Highly recommended!
By Alyson B.
We love the picture so much! Best Christmas present, we are so happy with it. I will be ordering another one for sure! Thank you!
By Teresa D.
Great ordering process, clear and simple.
By Evelyn P.