I had a concern about my order recently…
I had a concern about my order recently and customer service went over and beyond to please me. I highly recommend this business. Exceptional.
By Alissa L.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
18,273 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 12,615 reviews with 5 stars · Clear filters
I had a concern about my order recently and customer service went over and beyond to please me. I highly recommend this business. Exceptional.
By Alissa L.
I got a poster of our three dogs for my mom for Christmas and she loves it! I got the digital download as well and she was quick to share it with everyone. The perfect gift for dog loving moms!
By Lily B.
I received my pet portrait just before Christmas and the moment I opened it I bawled. I lost my baby back in May and I wanted a portrait of her and I was very pleased with how it turned out. I will definitely be buying more portraits of the rest of my babies!
By Sylvie
Love how it turned out!
By Lover of P.
We loved our picture of our family pet and they even helped to enlarge the picture when we requested. Great customer service!
By Christine
Great service and the quality of work is amazing!
By Tommy
LOVE my portrait, it's the best gift ever! Their artists perfectly captured his personality and appearance. Plus - great service and excellent prices. Highly recommend.
By Amy L.
We recently and unexpectedly had to put down our beautiful, black lab, Opal. I knew I wanted to get a portrait in her honor and I loved the look of West & Willow. It was a little unnerving not to get a preview, but the wait was absolutely worth it - as soon as we opened the package the tears came and everyone commented on the likeness. Even our five year old mentioned the accuracy of her facial expression. I don’t know how you did it, but they captured her essence and I know it is something we will always cherish. Thank you!
By Jennifer C.