10/10 Customer Service
I wanted to reorder a print, and their customer service made it so easy. I definitely will refer others to them. I was so happy with how my pet print turned out!
By Maddy
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
18,273 reviews
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It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 12,615 reviews with 5 stars · Clear filters
I wanted to reorder a print, and their customer service made it so easy. I definitely will refer others to them. I was so happy with how my pet print turned out!
By Maddy
We love our picture of our dogs! They did such a great job.
By Heather G.
I am so pleased with my babies portrait. Carl is the best!!!!
By kimberly
I had a great experience with West and Willow. My order arrived damaged from shipping but I was in love with the artwork. They rectified the issue quickly through email and sent me a whole new product even though I only requested a replacement frame. Excellent product, great customer service.
By Cindy S.
Loved our picture of our Piper! Initially, it’s came out very dark (she’s a black lab) and it was hard to see any details of her face. When I asked about this, customer service reached out and did a complete reprint fixing the darkness issues so we can see her face much better now. They were super responsive, be try kind and understanding and I couldn’t be happier with their service. My husband is so happy with his Christmas gift and loves the print. Thank you! Highly recommend.
By Heather
Love my finish product
By Susan B.
I had an issue with my original order, and West & Willow was so responsive to making sure that it was corrected in a timely manner! Great customer service and product!
By LDH
Have yet to receive the portrait but was very satisfied with customer service response time and response in general. Maria sorted my question within a minute of asking. Looking forward to end results!
By Tyler M.