Excellent customer service.
Excellent customer service.
By Noel
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
18,273 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 12,615 reviews with 5 stars · Clear filters
Excellent customer service.
By Noel
I am giving 5 stars since I have purchased one in the future but I never received a proof on this last picture I purchased.
By Kristy S.
Great service as ever!
By Adam
I'm in love with my West&Willow frame!
By Valérie S.
This is the 3rd portrait I have ordered. It’s for a family who lost their beloved dog. I know they will love your work! Thank you. Jane
By Jane M.
My family and I got this gift for my aunt and uncle who recently lost two of their dogs unexpectedly at the same time. I was initially worried about how it would turn out because I didn't get a preview prior to it shipping, but the portrait turned out absolutely beautiful.
By Brianna
When I had an issue they immediately replied and fixed it, no questions asked. The finished product is perfect!
By Jo T.
Great customer service. Quick replies and will go the extra mile to make sure any of your concerns are fulfilled!
By Stephanie A.