Easy Peasy
This is such an easy process! Step by step it takes a grand total of 5 minutes to complete. It’s so simple and with my last few portraits, the images come back beautiful. It’s such a wonderful addition to my home!
By Kristine S.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
18,273 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 12,615 reviews with 5 stars · Clear filters
This is such an easy process! Step by step it takes a grand total of 5 minutes to complete. It’s so simple and with my last few portraits, the images come back beautiful. It’s such a wonderful addition to my home!
By Kristine S.
Company was great to work with. I was not happy with one of my pictures and they worked with me until I was happy.
By M D.
Amazing company. I love my West & Willow. I had a portrait of my dog done and it came out beautifully; great quality! 10 out of 10 would recommend.
By Andrea P.
Great user experience - excited to get the poster
By Amanda
Started off with a little uh-oh and not a problem for West and Willow and Camille from Customer Support. No fault on them but corner was damaged on frame from shipping and within and hour of me taking picture and sending she already had me lined up for a replacement no questions asked (with Proof). Also my wife wasn't totally pleased with the coloring of our pups and Camille told me that if I wasn't happy she would fix it NO PROBLEM. Sent a new proof for me to approve in a couple days and already headed to me. Couldn't possibly be more pleased with Camille and West and Willow!! Will definitely order again. They knocked it out of the park!!!!!
By Blake W.
Excellent service and customer service
By Jessica B.
The process was really easy and practical. I'm so excited to see the result.
By Martha Peñafiel G.
I was nervous about spending money on something that I might not like but they did SUCH a good job with the photos I sent them. I ordered two; one for my husband and one for myself and we are both super happy. They turned out beautifully!
By Alexandra S.