Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
18,273 reviews
West & WillowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 12,615 reviews with 5 stars · Clear filters
Best customer service I have experienced. My original product wasn’t what I envisioned (the art was excellent however I wanted the eyes to be a little different). They corrected it within days. I’m so happy.
By Alisha R.
Be careful and don’t be in a rush to process your order! The system prefills to leave off any accessories your pet may be wearing. I uploaded pictures of my pets in bow ties to find out you have to request they leave them in the pic… should be the opposite. ****Thank you for correcting my order***
By J R.
Response from West & Willow· Jan 28, 2022
Hi Jennifer, We want our customers to be 100% happy with their order and our service. It definitely sounds like we could have done better for you! Please check your email for an email about this.
Sooooo easy to order from your site.
By Kathleen M.
Ordering couldn't be easier. Looking forward to seeing the product.
By Allan
I had a delivery problem with my order that was not the fault of West and Willow, but they stayed involved and made it right anyways, for which I am most grateful. Their customer support is fantastic, as is their products!
By Keith K.
This is my 2nd order with West & Willow! The customer service and the company’s desire for customer satisfaction is amazing! Will definitely order again!
By Jennifer
Amazing customer service! The original image I sent had a bit too much shadow so the original print did not really look like my brother's dog. I was able to provide additional images and details about what was off and the team worked with me until it was perfect. I'm so grateful and appreciative. The final product is so wonderful!
By Avery A.
The quality is great! The color of the collar was just as pictured and it looks amazing on my fur baby. Highly recommend!
By Steven O.
