The pictures are adorable and I can’t…
The pictures are adorable and I can’t say enough good things about their customer service! I had one small issue with my order and they quickly fixed it and sent me a replacement.
By Kristin S.
Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
18,273 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 12,615 reviews with 5 stars · Clear filters
The pictures are adorable and I can’t say enough good things about their customer service! I had one small issue with my order and they quickly fixed it and sent me a replacement.
By Kristin S.
Beautiful quality
By Sandra M.
I ordered a picture for my parents with their new puppy and also their first dog who passed away in 2020. I thought it would be a nice idea to have the both of them in the same picture together. It turned out absolutely amazing!! And I can’t wait to give it to them!
By Sienna
Awaiting the arrival of my pet portrait. Excited to see results. Excellent service.
By Martha K.
It’s perfect!!! ❤️
By Donna A.
They are Very responsive! Will ask for more details and photos to get you the best photo!!
By customer
The process was very easy. Hardest part was getting a good pic of our dog - enter treats!!!
By Geetha
Very helpful in making sure the pics I chose would work. The chat center is EXTREMELY patient and kind to work with. I can’t say enough good things about them.
By Cj