I Love the website
I love the website
By Emma B.
Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
18,273 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 12,615 reviews with 5 stars · Clear filters
I love the website
By Emma B.
Excellent all round
By nick L.
There was a mistake with my order and they fixed it right away! Great service!
By Michael St. G.
Great customer service, they responded promptly to the questions I had. Received my pet portrait in just 5 days. It’s absolutely stunning!
By Kota
They are excellent and have a spectacular customer service. I recommend 100%! Will definitely continuing using for all my other fur babies painting. Love love love it
By Shanon B.
I love everything about this company The product The quality The customer service Thank you!!
By Pamela
Artists did a fantastic job. Looks EXACTLY like the photos I sent in! So pleased- would definitely purchase again for myself- it was such a great gift!
By Cheyenne B.
I had to get my order fixed and replaced, Carl was very prompt and nice in helping with this. Customer service has been great and fast! I am very satisfied with my product and will order again in the future.
By Jovanna E.