You need this in your life…
The drawing of my two pups is beyond amazing and the service was incredible!! Would highly recommend!
By Angelica W.
Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
18,273 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 12,615 reviews with 5 stars · Clear filters
The drawing of my two pups is beyond amazing and the service was incredible!! Would highly recommend!
By Angelica W.
The photo of my beloved, and now deceased, sweet cat is absolutely beautiful!! I will treasure this forever! I highly recommend their services!
By Laura W.
The photo was absolutely perfect!
By Lyn H.
West and Willow is so wonderful! My portrait turned out amazing. I just recently lost a pup and they truly captured his bright spirit. Thanks for all you do. I will cherish my portrait forever (and now my mom and aunt want one too)!
By haylan
amazing customer service. i accidentally got sent wrong order and they were happy to send me a new one and give a free digital download. so happy with this purchase
By hannah W.
The customer service at West & Willow has made me a lifelong customer. They are responsive and helpful if the art you receive does not look like your pet. They want to provide a high quality product (which they do) and higher quality service when it comes to fixing problems.
By WEINSTEIN, H.
Excellent customer service, and great product! Received one as a gift when our sweet Zoe passed, and decided we needed one of our other pup as well. We weren’t immediately satisfied, and Camille worked with us until it was perfect!!
By AB
I got this for my niece for her wedding shower. She’s going to love it!
By BW