Love the picture of my cat Thomas!
Love the picture of my cat Thomas! Great customer service. Thank you
By Chris
Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
18,273 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 12,615 reviews with 5 stars · Clear filters
Love the picture of my cat Thomas! Great customer service. Thank you
By Chris
Clear up an issue and the final product was amazing
By Reagan K.
Love my framed picture & mug so much! Great quality
By Stephanie P.
Response from West & Willow· Mar 2, 2022
Hello Stephanie, Oh no! This isn't good. Our shipping specialist would like to investigate this for you. We just sent an email to you with more information.
I got a custom pet portrait of my bunny and I love it!! I didn’t receive a preview before it got shipped out and was nervous to see it, but it turned out beautiful! The frame is great quality and lightweight. Definitely recommend buying from here :)
By Areeba
Great service. Quick and easy response time. They make it right!
By Sally B.
I love the work and quality of these portraits. They bring such joy when we look at our pets. I have bought from yall before and I will continue to do so. Thank you for your artwork.
By Juan Pablo C.
Amazing !!!! Don’t think about it. Just order. Turned out better than imagined and customer service was great!!
By Jen O.
Ralph was extremely helpful and resolved my issue quickly. I appreciate it!
By Lacii W.