Beautiful and well done.
Beautiful and well done.
By Kimberly F.
Response from West & Willow· May 30, 2026
Hello Kimberly, Thank you! We're so glad you love your portrait. We truly appreciate your support and kind words!
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
18,273 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 12,615 reviews with 5 stars · Clear filters
Beautiful and well done.
By Kimberly F.
Response from West & Willow· May 30, 2026
Hello Kimberly, Thank you! We're so glad you love your portrait. We truly appreciate your support and kind words!
I’ve ordered multiple portraits over the years, both cats and dogs, and they turn out perfect every time! Definitely worth it
By Laura
Response from West & Willow· May 30, 2026
Hello Laura, Thank you for your continued support! We're honored to have created portraits for both your cats and dogs over the years. It means so much to hear they've turned out perfectly every time!
Brilliant picture!
By Ben C.
Response from West & Willow· May 30, 2026
Hello Ben, Thank you! We're thrilled you love your portrait. We truly appreciate your support and hope to create something special for you again in the future!
It was a great experience. Beautifully made and the shipping is fast
By Lara C.
Response from West & Willow· May 30, 2026
Hello Lara, Thank you for your review! We're so happy to hear you had a great experience, loved your portrait, and received it quickly. We truly appreciate your support!
West & Willow delivers truly exceptional work. The quality and care they put into their products really stand out, and what impressed me just as much is their commitment to making things right if something doesn’t meet expectations. Their team is responsive, thoughtful, and genuinely invested in creating a great experience. It feels like such a unique and personal service—I would recommend working with them even if you don’t currently have a pet, whether as a meaningful gift or a way to celebrate an animal you love.
By JC
Response from West & Willow· May 30, 2026
Hello JC, Thank you for your kind words! We're so glad you loved the quality of your portrait and had a great experience with our team. We truly appreciate your support and recommendation!
beautiful product, high quality -very responsive
By Deb T.
Response from West & Willow· May 30, 2026
Hello Deb, Thank you for your kind words! We're thrilled to hear you loved the quality of your portrait and had a great experience with our team. We truly appreciate your support and hope to create something special for you again soon!
I sent a picture in of my dog in his prime, he’s coming down to his last days now. They replicated it perfectly and it looks absolutely amazing. I’ll definitely be getting more work from West and Willow!!
By Alex R.
Response from West & Willow· May 30, 2026
Hello Alex, Thank you so much for sharing this. We're truly honored to have created something so meaningful for you and your dog. Knowing we were able to capture him perfectly during such a special time means the world to us. We appreciate your kind words and look forward to creating more memories for you in the future.
I ordered two pictures; one for me and one as a gift. The gift dog image was perfect. My pic was a little off on the coloring and they happily agreed to fix and send me a new one! What great customer service. I’m very pleased.
By C S.
Response from West & Willow· May 19, 2026
Hello C Salgle, Thank you so much for your kind words! We’re glad to hear the gift turned out perfectly and that we could quickly make things right with your portrait. It means a lot to know you’re pleased with both the result and our customer service!