Absolutely loved my order!
Absolutely loved my order!! I got a portrait and a mug! They are both amazing and match my pups markings perfectly! I’m very impressed! :)
By Camryn
Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
18,273 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 12,615 reviews with 5 stars · Clear filters
Absolutely loved my order!! I got a portrait and a mug! They are both amazing and match my pups markings perfectly! I’m very impressed! :)
By Camryn
Customer service was responsive
By Customer
Response from West & Willow· Apr 28, 2022
Hello there, We hate to hear this! We are reaching out to your email now to help get this resolved for you.
Good stuff! Like it
By Mac
The product I received was well done and everything I wanted. There was a slight mix-up on the photo but the customer service was amazing and fixed the issue right away! I can’t wait to get the new/fixed image.
By MS
Your team is amazing, always so quick to respond and support with any question or request.
By Laura A.
It turned out beautifully as I expected!! This was actually my third purchase from West and Willow and will continue to “gift” them as the need arises.
By Jody
You’re artists nailed it! My girlfriend’s childhood dog passed last month after 15 years of love. She cried when she got her mug. Thank you, thank you, thank you!
By Michael P.
The staff are very accommodating and skilled. They provide service above and beyond to ensure the customer is happy with the product.
By Melissa F.