Customer service was awesome and we…
Customer service was awesome and we love the pictures!
By Michael H.
Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
18,273 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
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Customer service was awesome and we love the pictures!
By Michael H.
We got two portraits from West & Willow. And Carl on their support team went above & beyond to ensure that the portraits lived up to all our expectations. Highly recommend and kudos!
By B H.
Excellent experience. I sent in the photo and within a few weeks I was the proud owner of a GORGEOUS 8x10 digital portrait of my adorable mini poodle. It looks just like him in the photo--there are no distortions or deviations from the photo sent in. I also opted for the picture mug and it is my FAVORITE mug. I am thrilled with the service and products received, and will likely try to get more coffee mugs with my dog's face on it. 10/10 experience.
By Ajanta R.
Great experience. When I followed up on the order I received updates all the way until I received the order. I provided feedback on the picture and they made the changes I requested. It turned out amazing!
By Tracy S.
Customer service is amazing!! Not only did they help me with a discount code, but they mixed an error in the picture. Merdea was kind, fast with responses , and a joy to communicate with! I would highly recommend West and Willow!
By Danielle
Arrive quickly and very well made
By Kamille P.
Absolutely love my pet's portraits!
By Edgar G.
This is the second time I have ordered from West & Willow, and I can not say enough amazing things about their work! I absolutely love what they do!!!
By Megan K.