Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
18,273 reviews
West & WillowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 12,615 reviews with 5 stars · Clear filters
We’ve now ordered 4 prints from West & Willow…and a few coffee mugs and a phone case and we just couldn’t be happier with the quality and the service.
By Natalie O.
Response from West & Willow· Jul 15, 2025
Thanks so much for your support! We’re thrilled you’re happy with everything! It means a lot that you’ve come back to us multiple times. ❤️
We too were a little anxious about the process , but the support team was prompt to respond to questions and offer advice . The two different pictures I ordered arrived in a reasonable time and were in perfect condition . The artist really captured what we were looking for . I got them for a birthday Present for two people I love dearly and I’m sure happy tears will be shed !
By Philip H.
Response from West & Willow· Jul 10, 2025
Hello Philip, Thank you for your kind words! We're so glad our team could support you and that the portraits arrived just right. We hope the gifts bring happy tears and lots of love! 💛
Came faster than expected and it was really a great experience! I was nervous about ordering but the fact it came so fast made me feel better about ordering and would definitely order again!!
By Michelle M.
Response from West & Willow· Jul 9, 2025
Thanks so much for your kind words! We’re glad it arrived sooner than expected and that you had a great experience. It means a lot that you’d order again. We can’t wait to create something special for you next time! 😊
I was a little nervous with the photo I submitted, it was in portrait mode so some of the edges were a little blurry. The artist absolutely nailed it though, it turned out perfect. Was a gift for my boyfriend and he immediately started crying upon opening 🥹
By Lisa
Response from West & Willow· Jul 9, 2025
Thank you so much for sharing this! We’re thrilled the portrait turned out perfect and even more touched to hear your boyfriend’s reaction. Moments like these mean everything to us. 💖
Love it Perfect
By Freya La M.
Response from West & Willow· Jul 9, 2025
We're so happy to hear you loved your order. It truly means the world to us! Your kind support brings us joy and keeps us inspired. Thank you very much!
It looks just like our dog who passed away! Perfect!
By Gabriella
Response from West & Willow· Jul 8, 2025
Aww, we're so touched to hear that 🐾❤️ It means a lot to us that it reminds you of your beloved pup .Thank you for your sweet words!
These portraits are absolutely amazing! I placed my three portraits in their room above their beds and I smile every time I walk in there. The process was so simple and the turn around time was very quick. I have shared my pictures and recommended your site to everyone I know! Such a simple thing caused so much happiness!
By Andrea C.
Response from West & Willow· Jul 3, 2025
Thank you so much! We're so happy the portraits brought you so much joy. Thanks for sharing and recommending us, it truly means the world!
The art is amazing and SO GOOD!
By Danna M.
Response from West & Willow· Jul 1, 2025
We’re thrilled you think the art is amazing! Your excitement really brightens our day!
