Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
18,273 reviews
West & WillowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 12,615 reviews with 5 stars · Clear filters
Loved how easy it was and fast turnaround!
By Jacklynn N.
Response from West & Willow· Jul 27, 2025
Hello Jacklynn, Thanks so much! We're glad you found it easy and fast—just how we like to do things! Hope to see you again soon.
It’s perfect, I love it
By Lizzeth P A.
Response from West & Willow· Jul 23, 2025
❤️❤️❤️
This isn't my first purchase with West & Willow, but it is the first time they had to reach out due to issues with my pictures. Sharon not only reached out to ensure they had the best pictures possible she also walked me through everything and continued to stay in contact. I've always been super happy with the products I've received and will continue to use them!
By Jamie V.
Response from West & Willow· Jul 23, 2025
Thank you so much for your kind words, Jamie! We're so happy to hear you've had such a positive experience, and we'll be sure to pass your lovely feedback on to Sharon! ❤️
The pictures turned out perfect! I am so happy with them and cannot wait to hang them up.
By Megan M.
Response from West & Willow· Jul 23, 2025
So glad you love them, Megan! We bet they’ll look amazing up on your wall! ❤️
We lost our 17 year old cat a month ago. I wanted to have a picture of him to hang in our house. I remember seeing ads for this site and thought I would give it a try. Our picture turned out perfect. It looks just like him down to his crossed eye. I am so happy with my purchase. 10 out of 10 I would recommend this website.
By Michelle R.
Response from West & Willow· Jul 31, 2025
Hello Michelle, Thank you for sharing this with us. We’re so sorry for your loss, and honored to help you remember your beloved cat in such a special way. We're truly touched the portrait brought you comfort. ❤️🐾
It was spot on! Love it so much!
By Nicole
Response from West & Willow· Jul 23, 2025
Aww yay, we're so glad to hear that! Your feedback means a lot to us!
Easy, quick and such great quality!
By Jacquie K.
Response from West & Willow· Jul 21, 2025
Hello Jacquie, So glad you had a smooth experience and loved the quality! Thanks for the kind words! 😊
Thank you for correcting the photo of my dog. It looks perfect!
By Adrea
Response from West & Willow· Jul 21, 2025
Hello Adrea, We're so happy to hear that the final photo turned out just right! Your pup deserves nothing less.
