Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
18,273 reviews
West & WillowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 12,615 reviews with 5 stars · Clear filters
The candle I purchased is adorable and smells great. Highly recommend!
By Maureen C.
Response from West & Willow· Aug 3, 2025
Hello Maureen So happy to hear you loved the candle! 🕯️ Thanks for the kind words and recommendation—it means a lot to us! 😊
My frame came broken and without requesting, a replacement was sent. Thank you West & Willow
By Natasha V.
Response from West & Willow· Aug 3, 2025
Hello Nathasha, So glad we could make it right quickly! Thanks for your understanding and for being a part of the West & Willow family. 🖤🐾
We love our pet portrait. It looks very realistic. Thank you for providing the service.
By Gladys R.
Response from West & Willow· Jul 31, 2025
Hello Gladys, Thank you so much! We're thrilled you love the portrait and glad it captured your pet so realistically. It means a lot to us! 🐾❤️
Portraits look beautiful! My wife and I loved the portraits. My only issue is I would like updates on the portraits throughout the process. Once I purchased the portraits, I didn't receive any updates and the photos just arrived a few weeks later.
By Jefferson G.
Response from West & Willow· Jul 31, 2025
Hi, Jefferson! Thank you so much for your kind words. We're thrilled to hear that you and your wife loved the portraits! ❤️ That truly means a lot to us.
I love my portrait. You did a great job making my pups look so like themselves.
By Andrea N.
Response from West & Willow· Jul 30, 2025
Hello Andrea, Thank you so much! We’re so happy to hear your portrait captured your pups just right. It means the world to us! 🐶❤️
This print came out awesome, my friend is going to be surprised and excited!! Good experience all around. Safe shipping.
By Amy
Response from West & Willow· Jul 30, 2025
Hello Amy, We're so glad you had a great experience! 😊 Can’t wait for your friend’s reaction—thanks for trusting us with such a special gift! 🎁🐾
I am kind of amazed at how this looks like a painting and looks like my dogs!
By KATY
Response from West & Willow· Jul 30, 2025
Hello Katy, That’s so wonderful to hear! We're thrilled it captured your pups so well—it means a lot to us. Thank you for the kind words! 🎨🐾❤️
Beautiful product, exactly what we ordered. Image is even better than expected. Very quick shipping, too.
By Melissa M.
Response from West & Willow· Jul 30, 2025
Hello Melissa, Thank you so much! We're thrilled to hear the product exceeded your expectations and arrived quickly. We truly appreciate your support! 😊✨
