Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
18,273 reviews
West & WillowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 12,615 reviews with 5 stars · Clear filters
Fast shipping and great image. Thank you!
By Tim M.
Response from West & Willow· Aug 12, 2025
Hello Tim, So glad to hear that! We’re happy you loved the image and the quick delivery. Thank you for sharing your feedback! Ask ChatGPT
This is such a beautiful product! Turned out great - might seem a bit pricey but absolutely worth the price! I’m singing your praises!
By MickE
Response from West & Willow· Aug 12, 2025
Hello MickE, Thank you so much! We’re thrilled you love it. We truly believe it’s worth every penny, and your kind words mean the world to us.
These portraits are truly one of a kind! They have been perfect to remember our companions that we have lost, and those who are still with us today.
By Erin M.
Response from West & Willow· Aug 12, 2025
Hello Erin, That’s so touching to hear. We’re honored our portraits can help you remember and celebrate your beloved companions, both past and present.
I have enjoyed ordering pic of my puppy’Reggie.
By Peyton H.
Response from West & Willow· Aug 12, 2025
Hello Peyton, So glad to hear that! We’re happy you’ve enjoyed getting Reggie’s portrait.
My son just got a dog and I thought this would be a wonderful Christmas gift for him. And I was right! I am so pleased with my order. The picture is ADORABLE. I can’t wait to give it to him.
By Lynn R.
Response from West & Willow· Aug 11, 2025
Hi, Lynn! That’s so lovely to hear! 🐾 We’re thrilled you’re happy with your order, and we can only imagine how much your son will adore his gift.
Our art piece of our favourite pooch came out even better than expected! It’s beautiful, accurate and just perfection. So very happy with the results!
By Heather
Response from West & Willow· Aug 9, 2025
Hello Heather, Thank you for your kind words! We’re so happy your art piece turned out even better than expected and captured your favourite pooch perfectly. Your happiness with the results means the world to us!
I absolutely loved my portrait of my three dogs! It got shipped and delivered in a short amount of time. When my product arrived it came in a sealed box that was not damaged and in good condition. When I opened to see my portrait it looked EXACTLY like the photos I had sent in as reference. It’s PERFECT. Although it was like $250 in total , it was definitely worth it.
By Julia M.
Response from West & Willow· Aug 9, 2025
Hello Julia, Thank you so much for sharing this! We’re thrilled to hear your portrait of your three dogs turned out perfectly and arrived safely. Knowing it was worth every penny truly means a lot to us.
Got the pillows for our son’s dorm and they’re perfect! So cute!
By Cara S.
Response from West & Willow· Aug 9, 2025
Hello Cara, Thank you for letting us know! We’re so glad the pillows made a perfect (and cute!) addition to your son’s dorm. Ask ChatGPT
