Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
18,273 reviews
West & WillowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 12,615 reviews with 5 stars · Clear filters
Great job and quick turn around
By Heather H.
Response from West & Willow· Aug 20, 2025
Hello Heather, Thank you so much for your kind words! We’re really glad to hear you had a great experience and that we could deliver quickly for you. Your feedback means a lot to our team, and we look forward to helping you again anytime you need us.
Wow! Overjoyed with emotion. That's what I felt as I opened the package and saw my little girl's portrait. I am so proud and happy to hang it alongside her other pictures. But this one will be front and center.
By Sean H.
Response from West & Willow· Aug 19, 2025
Hi Sean, Thank you so much for sharing this with us! We’re so happy to hear how much the portrait means to you. Knowing it will take pride of place alongside your little girl’s other pictures is truly special. We’re so grateful you chose us to create something so meaningful for you.
Great quality necklace with personalized pet photo and name. Will definitely order again.
By Edna
Response from West & Willow· Aug 18, 2025
Hello Edna, Thank you so much for your kind feedback! We’re so glad you loved the quality of your necklace and the personalized touch. It means a lot to know you’d order again—we look forward to creating your next piece!
Ordering was simple and easy. Artwork came quickly and looks fabulous. Very happy with my purchase
By JOLAYNE L.
Response from West & Willow· Aug 15, 2025
Hello Jolayne, Thank you for your review! We’re so glad you’re happy with the replacements. It was our pleasure to make it right for you.
Super responsive, great customer satisfaction. They want to make sure you love your product. I have ordered several pet portraits and they all turn out very cute. Great way to incorporate our animal family members into our homes :)
By Bethany B.
Response from West & Willow· Aug 14, 2025
Hi Bethany, Thank you so much for your kind words and continued support! We’re over the moon that you’ve trusted us with several pet portraits and that they’ve all brought a smile to your face. It means so much to help you celebrate your furry family in your home.
The most exceptional painting! I couldn’t ask for anything more.
By Geena R.
Response from West & Willow· Aug 14, 2025
Hi Geena, Wow, thank you so much for your kind words! 🥰 We’re thrilled you love your painting and that it exceeded your expectations. That truly means the world to us.
Cried tears of joy. I can sleep with my beanie baby next to me again.
By Danielle B.
Response from West & Willow· Aug 14, 2025
Hi Danielle, Aww, this made our day! We’re so happy your beanie baby is back where it belongs, right by your side.
Recently lost my senior dog. Wanted to have a photo with her and my puppy that I could have forever to remind me she’s always with us. This photo brought tears to my eyes. Absolutely perfect
By Rae anne H.
Response from West & Willow· Aug 12, 2025
Hello Rae, We’re so sorry for your loss. It means a lot to know this portrait could bring you comfort and keep your sweet girl’s memory close. Thank you for sharing something so special with us. Ask ChatGPT
