Timely and accurate
Timely and accurate
By Steven R.
Response from West & Willow· Sep 10, 2025
Hello Steven, We’re glad to hear everything was timely and accurate—thank you for your feedback!
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
18,273 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 12,615 reviews with 5 stars · Clear filters
Timely and accurate
By Steven R.
Response from West & Willow· Sep 10, 2025
Hello Steven, We’re glad to hear everything was timely and accurate—thank you for your feedback!
The photo came out perfect and looks just like my dog.
By MA
Response from West & Willow· Sep 10, 2025
Hello Ma, We’re so happy to hear the photo came out perfectly and captured your pup so well—thank you for sharing!
My picture of my cats came out so good and detailed! Absolutely in love with the quality
By Valerie R.
Response from West & Willow· Sep 9, 2025
Hello Valerie, We’re thrilled you love the detail and quality of your cats’ portrait—thank you for sharing this with us!
The customer service is amazing! They won’t stop until your pet looks perfect! The woman I worked with was extremely patient and kind.
By Rayna F.
Response from West & Willow· Sep 8, 2025
Hi Rayna, Thank you so much for your lovely feedback! We’re so happy to hear you had such a positive experience and that your pet’s order turned out just right. I’ll be sure to pass on your words to the team it means the world to us!
They have done two pet portraits for us and they are great.
By CD
Response from West & Willow· Sep 6, 2025
Hello CD, We’re so glad you love both portraits—thank you for trusting us with your pets’ artwork!
Amazing. I love this company so much
By Michelle V.
Response from West & Willow· Sep 4, 2025
Hi, Michelle! That absolutely makes our day to hear! Thank you so much for the love and support ❤️
Looks incredible. Got for neighbor and he was touched.
By Sara
Response from West & Willow· Sep 4, 2025
Hi, Sara! That’s so lovely to hear! I’m so glad your neighbor enjoyed it and was touched by the gift ❤️
I've wanted to do this for a long time-and finally decided to have one made of my dog and it's so perfect. I do wish the frame was a little higher quality for the price, there are some gaps in the wood-but the actual product came out beautifully and I'm pretty obsessed.
By MTW
Response from West & Willow· Sep 2, 2025
Hello Maria, We’re so happy you love your pup’s portrait! Thank you for the feedback on the frame—we’ll be sure to share it with our team.