Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
18,273 reviews
West & WillowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 1,266 reviews with 4 stars · Clear filters
I would like to receive a more accurate time frame as to when my order will be shipped. I did not receive any follow up emails.
By Katie M.
Response from West & Willow· Apr 19, 2023
Hello Katie, We are so bummed to hear this! We'd love to put a smile on your face. We just sent an email to the address on your order.
The product is great. Would have gave 5 stars except for the price is very expensive.
By David
Response from West & Willow· Apr 13, 2023
Hi David, Thank you for giving us the opportunity to make art for you! It was a pleasure working with you.
I ordered one with no frame. The portrait itself is great, but I was disappointed to see it rolled up for shipping. It was an 8x10 so very easily could have been shipped flat.
By Anne
Response from West & Willow· Apr 12, 2023
Hi Anne, We hate to hear that your order's quality was not perfect! We are more than happy to get this replaced for you. Please check your email inbox for more details.
So far, so good. I wish you could get a preview... only reason I didn't do a 5-star.
By Adina M L.
Response from West & Willow· Apr 12, 2023
Hi Adina, Thank you for your feedback! We are still working on making some internal changes based on your recommendations.
I’d like to know how long the order takes before paying. Once we got the order it was beautiful! It came faster than we thought it would, and it was a great gift for my mom! The customer service was also very helpful.
By Melissa S.
Response from West & Willow· Apr 12, 2023
Hi Melissa, Upon checking, your order is on its way! Please check your email for more information. Thank you!
Excellent customer service. Super responsive and willing to go the extra mile. Was super impressed the first time I ordered with my first dog. I ordered recently with two dogs and the finished result made my two dogs look so sad. One barely looks like him. I wish they would have asked for a different picture or reached out for a proof. Both dogs are at different angles and one just looks very generic-not like my dog at all. Very disappointed with the end product.
By Steffie P.
Response from West & Willow· Apr 10, 2023
Hi Steffie, We want our customers to be 100% happy with their orders and our service. It definitely sounds like we could have done better for you! Please check your email for an email about this.
Picture received was amazing! I rated 4 stars because I never got the digital copy.
By Marisa M.
Response from West & Willow· Apr 7, 2023
Hello Marisa, We are so bummed to hear this! We'd love to put a smile on your face. We just sent an email to the address on your order.
Customer service is great and resolved my issue quickly. Just wish I had an idea when I’d be receiving my item after selecting the skip the line option and how much faster I’d actually get my portrait versus opting for regular shipping.
By Aaliyah
Response from West & Willow· Mar 30, 2023
Hi Aaliyah, Thank you for this valuable recommendation! We will make sure to consider this to make our order process more seamless.
